Job Title: Operations Manager

Location: Planet Playskool & NERF Action Xperience, Paramus, New Jersey

Reports to: General Manager

Company Overview: Opening in Spring 2024 Planet Playskool & NERF Action Xperience will deliver dedicated unique and memorable experiences and create meaningful connections between our guests and the iconic Hasbro brands. We pride ourselves on offering engaging activities, immersive environments, and exceptional guest service. We are seeking a talented and creative individual to join our team as our Operations Manager. 

Position Overview: As the Operations Manager, you will be responsible for managing all operational aspects of our facility, including guest services, facility maintenance, safety and security, and event coordination. The ideal candidate will have a strong background in operations management, with a focus on delivering exceptional service, optimizing efficiency, and enhancing the overall visitor experience.

Key Responsibilities:

1. Guest Services Management:

• Oversee the guest services team, ensuring that all guests have a positive experience throughout their visit.

• Develop and implement guest service standards and protocols to ensure consistency and excellence in service delivery.

• Monitor guest feedback and implement strategies to address any issues or concerns raised by guests. 

• Meet and exceed all Guest Experience KPI targets.

2. Facility Operations:

• Coordinate with various departments to ensure the smooth operation of all attractions, exhibits, and amenities.

• Develop and implement operational procedures to optimize efficiency, minimize downtime, and enhance guest flow.

• Conduct regular inspections of the facility to identify maintenance needs, safety hazards, and cleanliness standards, in partnership with the Facilities Manager.

3. Safety and Security:

• Implement and enforce safety protocols and procedures to maintain a safe environment for guests, employees, and contractors.

• Coordinate with security personnel and local authorities to address security concerns and ensure compliance with relevant regulations.

• Conduct regular safety drills and training sessions to prepare staff for emergency situations.

4. Team Leadership:

• Lead and motivate a diverse team of operations staff, providing guidance, support, and coaching as needed.

• Foster a positive and collaborative work environment that promotes teamwork, communication, and continuous improvement.

• Conduct regular performance evaluations and provide feedback to ensure that team members are meeting expectations and contributing to the success of the attraction.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred).

• Proven experience in operations management, preferably in the hospitality, tourism, or entertainment industry.

• Strong leadership skills with the ability to inspire and motivate a team.

• Excellent communication, interpersonal, and problem-solving abilities.

• Knowledge of facility operations, guest service principles, and safety protocols.

• Ability to work effectively in a fast-paced environment and adapt to changing priorities.

• Flexibility to work weekends, evenings, and holidays as needed.

Join our team and play a key role in delivering exceptional experiences for our guests while ensuring the smooth operation of our visitor attraction. If you are a dynamic and results-oriented operations professional, we encourage you to apply for this exciting opportunity.

Brite Management LLC (Brite) is a leader in delivering location-based entertainment operations and world-class visitor experiences. With a commitment to creating memorable experiences and brand affinity and connections, Brite is the strategic operating partner for numerous global brand entities. 

These include Planet Playskool, NERF Action Xperience, and Crayola Experience. 

Led by a team of industry experts, Brite continues to be a sought-after operating partner for some of the most well-known and innovative brands and experiences globally. 

For further information, please visit www.brite-management.com