The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members prospective members and guests.

You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Responsibilities

• The Overnight Team Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests
• You will also be responsible for closing that days shift for that business day and maintaining the cleanliness standards of the club
• Follow the 10 / 5 Rule : Intentionally acknowledge anyone within 5 feet whether they're coming in / leaving the Club, out on the floor, or up at the Front Desk
• Conduct accurate Tours and Info. Calls for Prospects through memorization of specific scripts
• Handle all Front Desk activities, including : -Personalized check-ins for every Member, Guest, and Prospect
• Address security issues with check-ins (such as no photo on file) and overdue balances
• Answer phones in a friendly manner and assist with a variety of questions
• Take Prospects and Guests on tours, educate on membership options, and get them signed up. -Facilitate updates to Member accounts, such as updating billing information or rewriting an agreement
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed
• Operate tanning booths and other amenities for Black Card Members
• Communicate and coordinate with the day shift and overnight support positions to ensure seamless club operations
• Continual standing and walking during shift
• Will encounter cleaning agents during shift

Last updated : 2024-04-30