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Member Services Representative (Future Opening)
Planet Fitness Atlanta, GA
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$34k-42k (estimate)
Full Time 2 Weeks Ago
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Planet Fitness is Hiring a Member Services Representative (Future Opening) Near Atlanta, GA

Job Description

Job Description
Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
  • Facilitate needed updates to members accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude!
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occassionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

Job Summary

JOB TYPE

Full Time

SALARY

$34k-42k (estimate)

POST DATE

04/26/2024

EXPIRATION DATE

05/15/2024

WEBSITE

planetfitness.co.za

SIZE

1,000 - 3,000

FOUNDED

1995

CEO

MANUEL RIVERA

REVENUE

<$5M

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The following is the career advancement route for Member Services Representative (Future Opening) positions, which can be used as a reference in future career path planning. As a Member Services Representative (Future Opening), it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Services Representative (Future Opening). You can explore the career advancement for a Member Services Representative (Future Opening) below and select your interested title to get hiring information.

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