** Customer Service Representative / Pharmacy Support Services / Full-time / Day Shift**

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New **Grady Health System offers many career paths for experienced professionals. Whether you have many years of experience or are in the early stages on your career, you can find a rewarding career at Grady!**

**SUMMARY**

The Pharmacy Call Center Customer Service Representative answers high volume calls for medication refills. This position analyzes and resolves problems, clarified, and resolves issues and maintains the Pharmacy Call Center database.

**QUALIFICATIONS**

* High school graduate or GED is required.

* Minimum six months of experience in high call volume customer service, billing, insurance, or directly related health care environment is required.

* A minimum of two years of call center and/or scheduling experience is preferred.

* Must be proficient in Microsoft Office Suite

* Prior knowledge of outpatient pharmacy and/or hospital operations is preferred.

* Proficiency in Siemens, Call Center database and/or ACD telephone system, and Outpatient Pharmacy program is preferred.

* Training and/or certification in pharmacy (or medical) billing is preferred.

Schedule: Monday through Friday

No weekends

No holidays

**Equal Opportunity Employer-Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.**