**Customer Service Representative**

* 12000 Portland Ave. S. - Suite 200, Burnsville, MN, United States

* Full-time

* Legal Entity: Bosch Security Systems Inc.

**Company Description**

Bosch Service Solutions | Providing Innovative Service Solutions Worldwide

Bosch Service Solutions is a leading provider of Business Process Outsourcing optimizing services in the following key areas: Customer Experience Services, Mobility Services, Monitoring Services as well as Business and Shared Services.

Around 9,000 associates provide and optimize customers business processes in approximately 40 languages. Visit our website for more information at www.boschservicesolutions.com.

**Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.**

**Job Description**

Come Join our Team!

Come join our growing organization! We are looking for talented Customer Service Representatives who possess strong communication and customer service skills for our Customer Service Center located in Burnsville, MN providing services such as:

* TeleService

* Stolen Vehicle Recovery

* Automatic Collision Notification

* Enhanced Roadside Assistance

* Concierge Services

* Critical Calling

* Door Lock/Unlock

* Customer Relations

* Hands-Free Calling

If you have an ambition to learn, enjoy making a difference and helping people, we would love to have you join our team!

**Qualifications**

**Job Purpose**

The Customer Service Representative position is responsible for answering incoming calls and providing excellent customer service to BMW customers, following program guidelines and call center standards.

**Customer Service Representative**

* Respond to incoming calls from customers and provide them with accurate answers and guidelines related to the program.

* Develop customer relationships that contribute to business objectives and promote customer loyalty

* Research and resolve customer questions and issues to ensure customer satisfaction and retention

* Process tickets using a web based system to escalate customer issues as needed

**Requirements**

* Minimum of High School Diploma

* 0-2 years of experience working in a call center environment

* Excellent communication skills, both verbal and written

* Proficient in Microsoft Office and web based applications

* Knowledge of customer service

* Strong interpersonal skills

* Strong organizational skills and attention to detail

* Ability to work in a fast-paced environment with daily work processing deadlines

* Ability to work effectively without supervision

* Strong in leadership, empathy, communication, and team orientation

**Additional Information**

**Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.**

*By choice, we are committed to a diverse workforce - EOE/Protected Veteran/Disabled.*

*BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives.*

* *FIRST Robotics* *(For Inspiration and Recognition of Science and Technology)*

* *AWIM* *(A World In Motion)*

Customer Service Representative

* 12000 Portland Ave. S. - Suite 200, Burnsville, MN, United States

* Full-time