18 Member Services Representative (Part Time) Jobs in Augusta, ME
Planet Fitness - Portland ME Group is Hiring a Member Services Representative (Part Time) Near Augusta, ME
Are you interested in fitness and wellness?
- Greet members and guests, provide exceptional customer service. Make members feel comfortable and welcome!
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
- Respond to member questions and concerns in a timely and professional manner.
- Conduct beverage or merchandise purchases on the point of sale system.
- Explain and promote our unique fitness instruction classes (pe@pf) to our active members and our new members, helping them to keep their workouts new and exciting.
- Adhere to policies and procedures outlined in the employee handbook.
- Exceed the minimum required daily statistics.
- Assess and assist in emergency medical situations as per training.
- Uphold rules and policies in the facility.
- Provide backup support for any employee who is absent.
- Uphold integrity and security of sensitive company documents.
- Lead by example and maintain consistent accountability.
- Communicate between staff members any changes or information that is pertinent to their positions.
- Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
- Check members into fitness classes daily using Datatrak systems.
- Create new memberships and guest accounts for members.
- Uphold integrity and security with member documents and sensitive information at all times.
- Keep the front desk area and lobby clean and orderly.
- Execute regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
- Clean all exercise equipment and tanning beds.
- Clean restroom and wet area and keep stocked.
- Complete daily and weekly cleaning responsibilities.
- Complete walkthroughs of club every 20 minutes.
- Track Key Performance Indicators such as guest counts, cancels, info calls
- Assist with inventory counts.
- Uphold the positive, energetic, upbeat culture of Planet Fitness.
- Be a brand ambassador by leading a judgement free lifestyle.
- Be aware of all marketing efforts including enrollment rates.
- Positive friendly attitude
- Must be 18 years of age or older
- Basic computer proficiency with an eye for accuracy
- Punctuality and reliability is a must
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations
- Positive leadership and diplomacy
- Problem solving
- Represent the core values of Planet Fitness at all times, by upholding the beliefs of teamwork, positivity, integrity, passion, accountability
- Visible continuous activity during shift
- Continual talking in person or on the phone to members during shift
- Must be able to lift up to 50 lbs.
- Frequent climbing, balancing, kneeling and crouching during shift
- Frequent cleaning of equipment and facilities
Job Summary
Part Time
$33k-40k (estimate)
01/31/2024
05/23/2024
The job skills required for Member Services Representative (Part Time) include Customer Service, Billing, Problem Solving, Leadership, Integrity, Accountability, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Services Representative (Part Time). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Services Representative (Part Time). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member Services Representative (Part Time) positions, which can be used as a reference in future career path planning. As a Member Services Representative (Part Time), it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Services Representative (Part Time). You can explore the career advancement for a Member Services Representative (Part Time) below and select your interested title to get hiring information.
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