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Position : Member Services Representative - Full Time - Overnight Hours
FLSA Status : Non-Exempt (Hourly)
Reports to : General Manager
Special Requirements :
SUMMARY DESCRIPTION
The Member Services Representative is responsible for creating a positive Judgement Free member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
ESSENTIAL DUTIES AND RESPONSIBILITIES
QUALIFICATIONS / REQUIREMENTS
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
ENVIRONMENT : Work is performed in an indoor environment; exposure to noise, dust, mechanical and electrical hazards, and cleaning chemicals.
occasionally to lift, carry, push, and / or pull moderate amount of weight (up to 50lbs); and to verbally communicate in person or on the phone to exchange information.
Must maintain physical ability to administer CPR in the event of medical emergency.
Vision : See in the normal visual range with or without correction.
Hearing : Hear in the normal audio range with or without correction.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees.
Each franchisee is responsible for ensuring compliance with local, state and federal law.
Last updated : 2024-05-07
Full Time
$35k-42k (estimate)
05/09/2024
06/21/2024
The job skills required for Member service rep include Customer Service, CPR, etc. Having related job skills and expertise will give you an advantage when applying to be a Member service rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member service rep. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member service rep positions, which can be used as a reference in future career path planning. As a Member service rep, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member service rep. You can explore the career advancement for a Member service rep below and select your interested title to get hiring information.