Job Description

The ideal candidate must have a passion for hunting / fishing / the outdoors

SITKA GEAR is actively seeking a Retail Store Manager to join our team for the opening of our Mall of America store in Bloomington, Minnesota.

In this role, you will provide leadership and direction to the store team and successfully execute company strategies. You will determine and maintain optimal staffing levels, recruit, hire, coach, and motivate a team of brand advocates who in turn will provide a "wow" factor level of customer experience.

You drive store profitability by controlling expenses, protecting company assets, and upholding store operational and visual merchandising standards.

You have a customer-first mindset and thrive in fast-paced, ever-changing entrepreneurial environments.

This is not a remote position.

This is a contract position.

Located in Bloomington, Minnesota

Responsibilities :

Sales and Profitability :

• Maximize store sales and achieve store sales goals
• Measure and monitor progress and results against KPIs
• Manage controllable operating expenses profitability

Brand Experience / Customer Service :

• Drive excellence in customer service in store by modeling brand service standards
• Monitor customer feedback and address all customer concerns quickly
• Ensure store team engages with each customer to create an authentic brand experience
• Execute store marketing events and grow relationships in the community to generate brand awareness and drive traffic

Training & Coaching Team :

• Hold store leadership to SITKA standard of customer service and engagement, brand identity, product knowledge, and operations
• Execute training programs, including education on product and assortment to enhance selling and customer engagement
• Conduct store meetings as needed
• Provide timely training, coaching, and feedback to enable team success and growth

Operations & Inventory :

• Ensure team follows all company and store policies and procedures
• Create and manage store schedules to support the needs of the business within the allotted payroll plans
• Maintain appropriate inventory levels
• Execute inventory receiving and replenishment processes efficiently and accurately"
• Execute inventory counts as needed

Visual Merchandising :

• Maintain store visual merchandising standards
• Plan and execute floor-sets and merchandising direction
• Communicate with corporate partners regarding merchandise assortment, trends, and needs

Talent Management :

• Attract, recruit, and hire high-caliber talent as well as maintain a succession plan
• Create and develop a high-performing team of customer focused Guides and Leads
• Address performance issues appropriately and facilitate any disciplinary action as needed in partnership with HR
• Ensure compliance with all HR policies and procedures
• Maintain an Open-Door Policy

Safety, & Compliance :

• Ensure compliance with safety and security policies and procedures
• Partner with Security to identify trends and translate strategies into action to meet company shrink goals
• Address and report any customer or employee injuries immediately

Professional Conduct :

• Model behavior that respects the background, experience, and cultural differences of others while upholding the integrity and values of the brand
• Promote an environment that encourages participation, creativity, inclusivity, and learning by sharing best practices and building on the ideas of others

Qualifications and Attributes :

• High school diploma required; Associate Degree (AA) or equivalent from two-year college or technical school preferred but not required
• At least 5 years of management experience in a fast-paced, high-volume retail environment
• Experience in a specialty retail environment, outdoor apparel industry preferred
• Experience opening retail stores preferred
• Demonstrated success in achieving sales and profit results through leading store team
• Exceptional interpersonal skills founded on an authentic ability to deliver strong customer service
• Excellent decision-making skills and ability to balance shifting priorities in a fast-paced environment

With a team of passionate staffing experts, high-powered hiring tools, and a wide network of clients and positions, when businesses need talent and job seekers are searching for the perfect opportunity, they turn to Placers.

With Placers, you'll never be just another resume . Placers values everyone. We like you the way you are. We are committed to creating an environment where anyone, from any background, can do their best work and make Placers better.

From day one, we’re invested in your success and work closely with you to understand your unique goals. We are committed to being a consultant to business and a coach to the workforce by not settling for good enough and ensuring you are receiving Nth degree service! If you’re a job seeker, apply today, and allow us to ignite the spark between businesses and next-level talent!

Perks :

Company culture unlike any other. It’s an environment in which highly motivated people thrive and where you are able to bring your unique talents and diverse perspectives to problem-solve and collectively get work done.

Placers offers PTO, client-specific paid Holidays, a comprehensive benefits package, and weekly pay via direct deposit or Rapid PayCards for those who qualify

Referral Program Perks! Employees who refer a candidate to Placers that fully complete 250 hours will receive a $50 Visa Gift Card Bonus.

Equal Employment Opportunity

Placers will recruit, hire, train, and promote individuals, as well as administer any and all personnel actions, without regard to the individual’s race, religion, creed or color, national origin, ancestry, mental and / or physical disability, gender, age, marital status, sexual orientation, or other characteristics protected by law.

Placers will make reasonable accommodations to qualified individuals and will not tolerate any unlawful discrimination and any such conduct is prohibited.

Diversity and Inclusion Promise

Placers values everyone. We like the way you are. We are committed to creating an environment where anyone, from any background, can do their best work and make Placers better.

At Placers, we will continue to make our workplaces trusting places to have complex and sometimes difficult, conversations about diversity and inclusion.