Real Estate Operations Manager

Your Opportunity:

You have the opportunity to be surrounded by, learn from and grow with the top 1% of real estate professionals in North America. Come grow with us as our Operations Manager. We have a proven path and will provide you with the models, systems, tools, coaching, training, and accountability that ensure success. In addition to creating a limitless growth path for your career, you can also earn opportunities for revenue share, growth share, vesting, investing, and earning an opportunity to become a part of our consulting team.

Who Develops You: Team Operator

What You’re Great At:

You are an organized, methodical and driven professional with a servant leader's heart. Systems are your jam -- creating them, implementing them, refining them, and helping sales agents buy into them. You understand that your systems are there to SERVE and to provide the foundation of an exceptionally great experience for our agent partners and clients. Your attention to detail is unsurpassed and you thrive on your high standards, quality of work, ability to serve others and help drive growth. You are an empire protector focused on protecting the time and resources of yourself and the rest of the team. You have a higher than average capacity and this has likely been evident in prior roles throughout your work history. This high capacity, your leadership, and high standards, paired with our systems and models, will directly impact growth of the company.

What You’ll Do:

• Build, implement, maintain, and OWN all systems for internal communication, team calendar, office management, client care systems, team retention and recognition including events, reviews, and referrals.
• Hiring and management of virtual support staff
• Build, implement, maintain recruiting systems such as running ads to bring in candidates, marketing to unlicensed and licensed recruits, contributing directly to agent count growth
• Owning the onboarding, offboarding, training, and development of agents and operations staff by following the PLACE model and holding all accountable to team standards.
• Manage the quality of all listing launches and contract to close, including overseeing virtual professionals who complete many of the tasks and creating systems for increased efficiencies and experience
• Provide a world class experience for clients (including but not limited to buyers, sellers, our own agents, cooperating agents, vendors and affiliates) through phone and email on behalf of the team through contract and beyond
• Manage team financials in cooperation with Place accounting team. Ensure all team receipts are obtained and submit to the finance team along with DAs, when reports are generated, take ownership of finding opportunities to reduce expenses
• Oversee management of database health, finding and creating opportunities to impact lead conversion, referrals, and directly impacting production through systems and collaboration with Director of Sales
• Oversee execution of monthly team productivity rhythms
• Oversee implementation of Operations Playbook
• Implement auto plans and other tools provided by Place that directly impact growth through agent count and per agent productivity.
• Create and maintain the team’s operations manual that documents all systems and standards that are not able to exist within our technology leverage, Brivity
• Utilize leadership and resourcefulness to solve problems, protecting the CEO time and the time of agents who need to be focused on sales. Keep the team leader and director of sales informed regarding any problems or issues that need to be escalated and help to develop solutions
• Commit to weekly 1:1 coaching sessions, PLACE trainings, and Brivity trainings and to utilizing our tools and systems for priority and time management.

Skills and Character Necessary:

• Exceptional leadership skills
• Notice and take pride in the details
• High emotional intelligence
• Excellent time management skills
• Adaptable and solutions focused
• Team player
• Growth oriented
• Proven ability to lead with conviction and hold others accountable
• Self-motivated
• Owning projects once asked to do them and following up with status updates
• Ability and desire to focus on one task for at least an hour during time blocks
• Positive and direct communication, both written and verbal
• Ability to problem solve and use critical thinking daily
• Have a “do whatever it takes” mentality
• Ability to follow a current process as well as improving and creating new processes
• Proactive vs. reactive
• Impeccably organized
• Calm and motivated under pressure
• Enjoy working in a high volume, detailed role
• Possess the leadership and interpersonal skills to work productively with many different personality types

Required Background:

• 2 years experience in an operations role
• Washington Real Estate License, or willingness to obtain license within first 6 months of employment
• 1 years experience in Transaction Coordination
• 1 years experience in Project Management or a high level leadership role
• Requires a prior work history that demonstrates the ability to plug into and improve existing systems, understand complexities of a process flow and lean processes, and provide an enthusiastic level of support to a team.
• Ability to write reports, business correspondence, and procedure manuals.

Other Details:

• Real Estate experience is not required but is a bonus!
• Compensation DOE, range from $60,000-75,000, with additional compensation in the form of a bonus structure, referral program and revenue share. This position has the potential to lead to a $100K comp package for the right candidate who contributes at a high level to company growth
• This role will be full time, in the OR-WA Metro office, Monday through Friday from 8 am - 5 pm

We are excited to meet the person(s) that truly believe they could be a match!

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Operations management: 2 years (Required)
• Transaction Coordinator: 1 year (Required)
• Project management: 1 year (Required)

License/Certification:

• Washington Real Estate License (Preferred)

Ability to Relocate:

• Portland, OR: Relocate before starting work (Required)

Work Location: In person