20 Startup Project Manager Jobs in Bellingham, WA
PLACE Corporate Careers is Hiring a Startup Project Manager Near Bellingham, WA
BRIVITY | Powered by PLACE
About PLACE:
PLACE is an end-to-end technology and business services platform designed to simplify the real estate lifecycle for both consumers and their real estate agents. Top producing real estate teams partner with PLACE because we take care of bookkeeping, human resources, in-house legal, design and marketing, talent acquisition, business training and coaching. Consumers choose real estate teams Powered by PLACE because our partners are positioned to deliver a better experience to their valued clients.
About Brivity:
Brivity Platform is the all-in-one real estate solution that automates 50-75% of daily tasks and offers real estate professionals the leverage they need to generate more business, stay top of mind, close more deals, and deliver unparalleled service to their valued clients–all in one system[place]. Brivity is the technology suite of choice for 3,000 of the nation's top producing real estate agents and teams, including those Powered by PLACE.
Startup Project Manager
The Startup Project Manager is responsible for ensuring every onboarding is handled in a timely and accurate manner. This is done through extreme ownership of the customer experience. The Startup Project Manager will also work closely with the leadership team to provide process improvements designed to enhance the customer experience. Attention to detail and ability to quickly adapt are just some of the necessary traits of a successful Startup Project Manager.
Requirements:
- Well-developed verbal and written communication skills
- Thorough knowledge of the product and be able to describe its functions, features and details to customers
- Ability to respond to customer complaints, requests and inquiries in a professional and timely manner
- Excellent organizational skills
- Be effective multi-taskers
- Ability to prioritize workload based on urgency
- Strong ability to identify patterns
Responsibilities:
- Ensure all accounts are launched error free and on time
- Consistently meet 4 KPIs
- 14 day launch
- NPS 9
- Customer satisfaction rating 2.5 or higher
- Error free
- Early identification of at risk accounts (OoS)
- Maintain regular, clear communication with the customer
- Request, receive and distribute the customer information needed for a successful tool buildout
- Have the ability to perform a successful database clean up, import, integration setup, QA and tool build
- Manage the Launch Technician's daily task list, adjusting as needed to accommodate urgent requests
- Manage design requests
- Inspect the Launch Technician's QA process
- Identify and communicate solutions to improve customer experience
- Regularly conduct CSAT and NPS surveys. Implement strategies where needed based on feedback
- Responsible for reducing churn by providing a smooth and timely launch
- Create process and training documentation
- Meet personal and team SLA targets
- Handle complaints in a calm and helpful manner
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
- Other tasks, as needed
We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need. We are committed to creating an inclusive environment for all employees.
Job Summary
Full Time
$101k-125k (estimate)
05/20/2023
05/09/2024
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