Operations Coordinator

Your Opportunity:

You have the opportunity to be surrounded by, learn from and grow with the top 1% of real estate professionals in North America. Come grow with us as an Operations Coordinator for a highly regarded team in Alameda, CA. We have a proven path and will provide you with the models, systems, tools, coaching, training, and accountability that ensure success. Show up with the will and commitment to succeed. In addition to creating a limitless growth path for your career, you also can earn opportunities for revenue share, growth share, vesting, investing, and earning an opportunity to become a part of our consulting team.

Who Develops You: Team Operator

What You're Great At:

You epitomize the essence of organization, method, and drive, underscored by a servant leader's mindset. Systems aren't just a tool for you; they're your forte—crafted, executed, and honed with precision. Your meticulous attention to detail sets you apart, fueling your commitment to exceptional standards and service excellence. As a steward of the team's mission, you diligently preserve and manage both time and resources for the collective benefit, demonstrating a commitment to professional integrity and team success.

What You'll Do:

• Build, implement, maintain, and OWN all systems for delivering excellent internal and external customer service, internal communication, team calendar, company social media presence internally and externally, office management, client care systems, team retention and recognition including events, and referrals.
• Create and maintain the team's operations manual that documents all systems and standards that are not able to exist within our technology leverage, Brivity.
• Complete the listing launch and contract to close process for all transactions.

• Provide a world class client experience for clients through phone and email on behalf of the team through contract and beyond.
• Enter listing data, descriptions, and pictures into MLS.
• Coordinate photography, staging, sign installation, and other listing launch functions.
• Act as the liaison between real estate agents, clients, attorneys, escrow companies, and mortgage brokers.
• Read all aspects of contracts in order to execute obligations and to maintain accurate and compliant transaction files (inspection reports, receipts, bills, etc.)

• Support the team growth efforts through posting recruiting ads, calling agent recruits, and scheduling appointments for Team Operator.
• Create and own systems for maintaining integrity of the database, including holding agents accountable to activities.
• Own the agent onboarding process, including holding trainings in person and virtually.
• Work with the team to plan and execute monthly and quarterly events per year for clients and agents that are done at a high level to drive business referrals.
• Ensure all team receipts are obtained and submit to the finance team, when reports are generated, take ownership of finding opportunities to reduce expenses.

• Create timelines and follow-up processes/check-ins with agents to ensure all transaction deadlines are met resulting in a timely closing.
• Commit to weekly 1:1 coaching sessions, PLACE trainings, and Brivity trainings.

Skills and Character Necessary:

• Systems-focus
• Self-motivated and proactive
• Learning based and growth minded
• High level of attention to detail
• Team player
• Proven ability to lead yourself and others with conviction
• Professional mindset focus on business growth
• Taking ownership of projects once asked to do them and following up with status updates
• Ability and desire to focus on one task for at least an hour during time blocks
• Positive and direct communication, both written and verbal
• Ability to problem solve and use critical thinking daily
• Have a "do whatever it takes" mentality
• Ability and drive to create and improving processes
• Impeccably organized
• Knowledge of basic office suite software, calendaring systems, and CRMs
• Excellent time management skills
• Concerned about doing things the right way
• Calm and motivated under pressure
• Have patience with a high volume, detailed role
• Use social media for the benefit of the company as an ambassador
• Flexible and adaptable

Required Background:

• Requires a prior work history that demonstrates the ability to plug into and improve existing systems and provide an enthusiastic level of support to a team
• Minimum of 1 year of experience in an operations/administrative role, preferably on a real estate team
• The possession of a California real estate license is preferred, but not required. If not currently licensed, candidates will be expected to obtain the license within 6 months of employment to meet compliance requirements.
• Previous experience in marketing is a bonus!

Other Details:

• Compensation DOE, ranging from $62,000 to $75,000 a year.
• This is a full time role, which is eligible for benefits (health, dental, vision, 401(k), etc)
• The schedule for this role is MOnday through Friday from 8 am to 5 pm

We are excited to meet the person(s) that truly believe they could be a match!