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Pivot Point, a Hustisford, WI manufacturer of metal fasteners, is looking to add a Full Customer Service Associate to our team.
This Technical Customer Service position would be Monday through Friday 7 : 30am 4pm.
SUMMARY
The Customer Service Associate is responsible for selling product to other businesses and industrial establishments by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Receives inquiries from customers by phone, fax, chat, or email about product, price, and / or delivery.
Receives new orders from customers by phone, fax or mail.
Receives phone calls from customers inquiring about existing orders
Documentation Generation
Other :
Develop general knowledge of products, product capabilities, internal systems and industry, including competitors.
Foster teamwork and handshake management with other departments
Perform all duties and responsibilities in an accurate and timely manner
Build customer rapport and relationship
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and / or ability required.
EDUCATION and / or EXPERIENCE
High school diploma or general education degree (GED) required.
2 years in Technical Customer Service position, preferably in manufacturing.
Strong verbal and written communication skills.
Strong computer and attention to detail skills.
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business correspondence, including purchase orders, acknowledgements and forecasts.
Ability to write reports, and business correspondence. Ability to effectively present accurate and organized information and respond to questions from customers, clients and co-workers by written or oral communication.
Ability to communicate effectively by phone with customers and present themselves in a professional, friendly, and enthusiastic manner.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure including metric, using whole numbers, common fractions, and decimals.
Ability to measure with a ruler and caliper, including tolerances and use a calculator. Ability to understand basic blueprints.
REASONING ABILITY
Ability to define problems, collects data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Ability to implement instructions in an accurate and timely manner.
NO 3rd Party Recruiters Please.
Full Time
$37k-47k (estimate)
04/26/2024
05/07/2024
pivotpoint.org
Fairbanks, IN
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