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Systems Administrator
$88k-111k (estimate)
Full Time | Music 2 Months Ago
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Pittsburgh Symphony Orchestra is Hiring a Systems Administrator Near Pittsburgh, PA

Who We Are:The two-time 2018 GRAMMY® Award-winning Pittsburgh Symphony Orchestra is credited with a rich history of engaging the world’s finest conductors and musicians and demonstrates a genuine commitment to the Pittsburgh region and its citizens. Known for its artistic excellence for more than 120 years, the Pittsburgh Symphony today is lauded as the region’s international cultural ambassador. The Symphony’s mission is to engage, enrich, and inspire through unparalleled live musical experiences and is committed to their values of excellence, inclusivity, integrity, celebration, and enjoyment.Job Purpose:As a member of the highly motivated and innovative IT team, the Systems Administrator provides the primary technical support for stable operations of the PSO business systems, phone system, networks, websites, and the underlying infrastructure. The Systems Administrator must have excellent organizational and customer service skills and must be self-motivated with a high level of initiative and dedication. Also, the Systems Administrator can balance being proactive in monitoring systems, planning minor and major upgrades, and patching while prioritizing and fixing emergent issues that impact the business. The Systems Administrator owns all daily activities associated with technology management including cloud infrastructure, phone system, wire tracing, printers (ticket, campaign, and office), and battery backups. The Systems Administrator establishes daily maintenance routines and procedures, including backups, anti-virus protection, and log maintenance. Key Responsibilities:
  • Provide first level through third level day-to-day end user support including hardware troubleshooting (servers, workstations, etc.), backup and recovery, email communication, network administration, and application support.
  • Install, configure, patch (knowledge of WSUS required), upgrade, test, support, and maintain Windows and Linux Servers, macOS computers, iPhone/Android devices, network appliances, and workstations.
  • Monitor and evaluate the performance, reliability, and security of servers, cloud infrastructure, desktop and network-related services, analyzing trends and recommending solutions for problem prevention.
  • Ensure switch configurations and network connectivity throughout PSO LAN/WAN infrastructure.
  • DHCP and DNS administration and troubleshooting of related issues.
  • Barracuda support, administration, and patching.
  • Backup job administration and recovery of all servers, network devices, including phone system, in a timely and accurate manner.
  • Ensure maximum system uptime by proactively performing routine/preventative maintenance tasks.
  • Ensure high availability and acceptable levels of performance of mission critical host computer resources, servers, and network appliances.
  • Research and make recommendations regarding PSO IT projects and/or purchases, infrastructure or otherwise.
  • On-call support 24/7 (hotline duty) for mission critical infrastructure and applications when Heinz Hall is open for business. (This sometimes requires working evenings and weekends, with little advanced notice.)
  • Learn and support the Pittsburgh Symphony key software applications including Tessitura, and OPAS.
  • Azure Active Directory support and Administration (Group policy, permissions, account provisioning).
  • Exchange/Office 365 support, maintenance, and administration (Account provisioning, distribution group creation) as well as SharePoint administration and support.
  • Responsible for development of thorough documentation of all systems and infrastructure.
  • Works with outside vendors (when appropriate) to resolve hardware, software, and network issues.
  • Other duties as assigned.
Necessary skills and qualifications:
  • College degree in Information Technology or equivalent certifications.
  • Two to four years of relevant employment experience in designing network, implementing, and maintaining a cloud-based infrastructure, Windows, and working knowledge of Unix/Linux/Redhat Operating systems.
  • Excellent customer service skills, with experience as first point-of-contact/help desk resource, through resolution.
  • Adept at relaying technical subject matter to a non-technical audience.
  • Solid troubleshooting skills, including at the protocol level, using Brocade SFlow technologies as well as network sniffers.
  • Strong knowledge of VoIP.
  • Experience with configuration of VLANs and VLAN trunking.
  • Demonstrated systems management/experience in SaaS or cloud-based IT environments.
  • Knowledge of computer network (LAN/WAN) hardware, software, and peripheral equipment.
  • Proficient in Active Directory, Security Policies, Data Backups, Microsoft 365, Hyper-V, Azure, AWS, and managing virtualized environments.
  • Microsoft 365 & SharePoint administration.
​​​​​​​Desirable skills, experience and qualifications:​​​​​​​
  • Experience with SentinelOne Enterprise Security Suite and Microsoft Defender.
  • SonicWALL firewall management.
  • Brocade stackable Network Switch management.
  • Brocade, Cisco, and Ubiquiti routing and switching.
  • Barracuda backup, spam, and web filter appliance management.
  • Experience working in non-profit arts environments a plus.
Compensation and Location: This is a full-time, exempt position with an annual salary range between $63,000 - $68,000 depending upon experience. We also offer a comprehensive benefit package which includes paid holidays, paid time off, health benefits, as well as retirement savings options. Heinz Hall in downtown Pittsburgh is the work location for this position. The PSO supports a flexible, hybrid work environment, which currently includes three days per week in-person work, including occasional work on weekends and evenings during PSO and Heinz Hall concerts or events.Pittsburgh Symphony, Inc. provides equal opportunity to all qualified employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, genetic information, ancestry, national origin, age, physical or mental disability, marital status, veteran status, or any other class or category protected by local, state, or federal law.The specific statements shown in each section of the description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully.Pittsburgh Symphony, Inc. recognizes that an individual with a disability may require a job modification/ accommodation to enable them to successfully perform a job function. Consideration will be given to such requests. Such requests should be directed to Human Resources.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Music

SALARY

$88k-111k (estimate)

POST DATE

03/12/2024

EXPIRATION DATE

05/06/2024

WEBSITE

pittsburghsymphony.org

HEADQUARTERS

PITTSBURGH, PA

SIZE

200 - 500

FOUNDED

1896

CEO

LAWRENCE TAMBURRI

REVENUE

$10M - $50M

INDUSTRY

Music

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About Pittsburgh Symphony Orchestra

The Pittsburgh Symphony Orchestra, known for its artistic excellence for more than 120 years, is credited with a rich history of the worlds finest conductors and musicians, and a strong commitment to the Pittsburgh region and its citizens. Past music directors have included Fritz Reiner (1938-1948), William Steinberg (1952-1976), Andr Previn (1976-1984), Lorin Maazel (1984-1996) and Mariss Jansons (1995-2004). This tradition of outstanding music directors was furthered in fall 2008, when Austrian conductor Manfred Honeck became music director of the Pittsburgh Symphony. The orchestra has been ...at the forefront of championing new American works, and gave the first performance of Leonard Bernsteins Symphony No. 1 Jeremiah in 1944 and John Adams Short Ride in a Fast Machine in 1986. The Pittsburgh Symphony has a long and illustrious history in the areas of recordings and radio concerts. Its Pittsburgh Live! series with Reference Recordings has resulted in back-to-back Grammy Award nominations in 2015 and 2016. As early as 1936, the Pittsburgh Symphony radio broadcasts aired nationally and in the late 1970s it made the ground breaking PBS series Previn and the Pittsburgh. Since 1982, the orchestra has been heard through national network radio broadcasts on Public Radio International, produced by Classical WQED-FM, made possible by the musicians of the Pittsburgh Symphony Orchestra. At home in historic Heinz Hall, the Pittsburgh Symphony offers a variety of musical experiences, including its BNY Mellon Grand Classics and PNC Pops series, FUSE@PSO series, Fiddlesticks Family Concerts series, specials, and numerous community engagement and education concerts throughout the region. With a long and distinguished history of touring both domestically and overseas since 1900 including international tours to Europe, the Far East and South Americathe Pittsburgh Symphony continues to be critically acclaimed as one of the worlds greatest orchestras. More
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