Job Description: Head Cashier
Starting Wage Range: $15.50 - $17.50 per hour
Position Summary
The primary responsibilities of the Head Cashier position are to maintain helpful customer service, assist in daily operations at the cash wrap area, maximize sales and productivity on the sales floor, and resolve situations to the satisfaction of the customer.
Major Responsibilities
The major responsibilities for this position include:
Ensure each customer receives outstanding service which follows the S.A.L.E.S process and by mystery shop standards
Greet customers as they enter the store
Troubleshoot point of sale problems
Effectively train and direct the activities of cashier assigned to the front end and set the standard for customer service
Ensure that associates assigned to the front-end consistently follow all policies and procedures including
established safety procedures; communicates issues to management
Perform cash pulls, make change orders and deposits in accordance with established policies
Ensure all daily deposits are counted accurately and conducted daily
Ensure that merchandise displays in the front-end area are clean, organized and well-stocked
Ensure return merchandise is restocked to the correct product location on the sales floor, all damaged and defective merchandise is properly labeled
Answer phone calls
Able to tactfully and pleasantly deal with customers
Maintain awareness of all promotions and advertisements
Perform register sales transaction quickly and accurately in accordance with established cash control procedures and customer service guidelines
Perform other tasks as assigned from time to time by store management
Solicit customers to open an Ace Rewards card
Issuing receipts, refunds, credits or change due to customers
Maintain and set promotion, impulse and clip strip areas
Maintain and review promotion file (MIP)
Benefits:
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid Holidays
401(k) with Company Match
Store Discount
Minimum Requirements
Education/Training: High School degree, some college preferred
Prior experience managing associates and handling cash, preferably in a retail environment
A commitment to service, excellence and customer satisfaction
Skills/Knowledge: Ability to take leadership role in training and coaching team members on skills needed to positively impact sales
Ability to communicate with associates and customers
Demonstrate strong attention to detail
Maintain composure while supervising multiple tasks and handling customer complaints
Solid team player with excellent interpersonal skills with a strong willingness to learn
Knowledge of retail computer systems, electronic cash registers, MS Word, and Excel a plus
Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business