Job DescriptionResponsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.Installs and optimizes HW/SW/Networking product and configurations at customer sites.May diagnose and resolve product performance problems.Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or problem escalation.Maintains a functional understanding of company service solutions.Desk side support, concierge desk, VIP support, tier 3 hardware/software support.Effective CommunicationsPC/Workstation HardwareDesk-side Software Support (DSS)Qualifications2 or more years of experience in a hands-on desk side support role requiredMust have valid driver’s license with reliable vehicle and appropriate insurance (required)Proficiency in Windows operating systems, Microsoft Office softwareProficient with PC hardwareExcellent communication skills required.A Certification requiredLenovo, Dell and HP certifications would be a plus (not required)Additional InformationAll your information will be kept confidential according to EEO guidelines.