OVERALL RESPONSIBILITIES

Main point of contact for all guest inquiries, including answering calls, dispatching, and following up to ensure guest satisfaction.

JOB REQUIREMENTS

• Ability to communicate with guests and co-workers
• Minimum lifting 25lbs.
• Pushing, pulling, bending, stooping, and upward reaching

ESSENTIAL FUNCTIONS

• Practice the Basics of Brilliant Hosting at all times
• Assist with guest requests and notify appropriate management to resolve guest issues
• Maintain a daily log of calls, action taken and final status of requests
• Answer each call with proper telephone etiquette
• Print and distribute reports per unit requirements
• Maintain and be familiar with the directory of information for guest services
• Handle all emergencies according to specified procedures
• Operate and /or explain TDD operation for guests
• Follow all procedures as outlined in the handbook, as well as all other appropriate unit and company policies and procedures
• Each associate is expected to complete, within their ability, all reasonable requests by management