IT Field Services Technical Support- Deskside
Minot ND- onsite role
Max pay rate: $32.85/hr w2 benefits
Job Requirements / Key Responsibilities:

• Candidate's Field Support services provide hands-on support for infrastructure devices in the Workplace and field.
• Devices supported include PCs, mobile devices, printers, LAN equipment Activities include hardware maintenance, software support and Installs, Moves, Adds and Changes ("IMACs")
• Troubleshoot, install, printers, drive mappings, permissions, and other end-user computing environment related items.
• Company Hardware and software maintenance and support
• Workplace (Laptops, Desktops, and iOS) device optimization and configuration
• Candidate shall provide onsite desktop services for supported desktop, supported desktop software, and supported devices at Company-designated locations.
• Locations may be modified from time to time by the Company in accordance with the Agreement using the applicable Change Control Procedures.
• Candidate shall provide onsite Desktop services in English for supported desktop, supported desktop software, and supported devices.
• Candidate shall perform the desktop services in a manner that minimizes interruptions to Company's daily operations.
• Candidate shall perform proactive maintenance of the supported desktop, supported desktop Software, and Supported Devices to minimize downtime.
• LogMeIn as the primary remote-control tool; Company remote control software used as a backup method only.
• Field Services Support shall not manage P1 tickets.
• Field Services support shall manage single user Incidents and VIP tickets, P2, P3, P4, along with Service Requests only.

The supported devices are listed below:

• Desktops and laptops
• Apple Mac OS for remote connectivity (e.g., Citrix), where applicable
• Printer queue and break/fix coordination
• iOS devices
• Android devices, where applicable for Mobile Device Management

The supported software is listed below:

• Enterprise software part of Company's standard workplace image (desktop and laptop)

Other:

• Provides meeting support and assistance with the use of AV hardware.
• Set up and install A/V equipment such as projectors, TV's, speakers, microphones, and cameras.
• Maintains functionality of A/V technology and replaces non-working, damaged or obsolete equipment; performs minor equipment repairs or replaces
• user-serviceable parts on A/V equipment.

Note:

• Valid Driving License needed
• LPC (max bill rate all inclusive): $45
• ship required? No
• Is this an onsite role? Yes 100%

Pay Range: $30- $32.85

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

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