PMC is a recognized healthcare provider in the communities of Moore County, Lee County, Cumberland County, Chatham County, and the surrounding six counties. Locally owned and managed, PMC offers a broad range of primary and specialty care services to the communities we serve. The physicians and healthcare team of professionals at PMC share a commitment to patient-centered care that is physician-led and utilizes the latest advances in medical technology. This combination of leading-edge medicine and deep compassion for the people we serve has been a hallmark of PMC since 1952. PMC consists of over 130 providers, approximately 750 employees, and 16 locations. This position supervises TWO sites, Morganton Park and Sanford with the main site being Morganton Park.

Benefits to support you and your family:

PMC is proud to support the total health and well-being of our team members so they can thrive personally and professionally. That’s why, as part of the PMC team, you’ll have a package of benefits that covers your health, well-being, family, and future. For more information regarding our benefits, click here to watch our benefit video or click here for our benefits overview guide. Check out what its like to be a Practice Manager at PMC.

What will you do as a PMC Practice Manager 

As a PMC Practice Manager, you will serve as an essential part of the patient’s experience by providing practice leadership, supervision, scheduling, and daily management of your assigned practice. While ensuring a smooth and efficient operation of the practice to include, but not limited to, hiring and training staff, working with the physicians on a daily basis, monitoring and controlling costs, assuring accurate and timely charge capture and edit/error work queue resolution, and overseeing staff productivity.

A day in the life of a PMC Practice Manager may include:

• Supervising and motivating staff by promoting a team approach to problem-solving, team development, and goal setting within assigned areas. 
• Performing management functions including interviewing, hiring, training, and evaluating staff. Counsels employees regarding employment, performance, promotion, and termination in accordance with Human Resource policies. Ensures clinical staff practices within the scope of their respective licensing/certifying boards. 
• Serve as a role model to set the standards of behavior, professionalism, and outstanding customer service in all relationships with internal and external customers. Facilitates troubleshooting and follow-up to ensure effective provider, staff, and customer and peer relationships. 
• Help maintain patient flow and workflow. Work collaboratively as a team member of the clinic staff to provide a high-quality and efficient service to patients and the clinic.
• Adhere to the established controls of quality, compliance, and risk standards for the day-to-day operations of the physician practice(s). This includes management of supply chain activities including the ordering of supplies and maintaining inventory, ensuring adequate and cost-effective coverage of location(s) during office hours, times of full staffing, and during staff and physician absences. Revise staffing coverage and shifts as needed.
• Work with all other managers, supervisors, coordinators, physicians, administration, and staff from other PMC locations for the betterment of the corporation.
• Participate in quality improvement team efforts, including meetings to discuss quality assurance improvement initiatives.
• Oversee, monitor, and maintain the physician template to ensure adequate coverage of all necessary office areas. Troubleshoot relevant schedules for conflicts and resolve issues.
• Lead monthly section meetings and bi-monthly practice staff meetings (record and submit minutes) and any other mandated seminars, training, and/or meetings.
• Maintain an adequate presence within the office to ensure the smooth operation of all areas and the coordination of all staff.
• Being a key piece in the PMC mission by providing the highest quality of care to our patients and the communities we serve.
• Managing and maintaining our clinic branded skincare line, including implementing/discontinuing products, managing marketing materials, monitoring competitive pricing, and keeping up with inventory.
• Recommending, developing, and implementing process improvements for the practice to provide better patient care satisfaction and remain compliant with regulatory standards.
• Creating and managing all provider templates in the practice management system.
• Auditing and reviewing weekly data analytics to ensure the billing and collection process are flawless and correct errors when applicable.
• Creating online content for social media, developing clinic forms for patient education and working with marketing team to manage the overall marketing activities of the practice.
• Perform other duties as assigned.

Required Qualifications

• Bachelor's degree from a four-year College or university required; or three to five years related experience and/or training; or equivalent combination of education and experience. 
• A valid Driver's license is required.
• A working knowledge of Electronic Health records is required.

Preferred Qualifications

• Prior supervisory experience in a health care organization or physician practice desired. 
• Knowledge of Meaningful Use and PQRS, is a plus.
• Having knowledge of in office procedures related to dermatology, plastics, cosmetics, or other related fields is preferred.
• Familiarity with aseptic technique/sterilization of instruments/OSHA requirements preferred.
• Marketing experience

Shift: Day Shift (Monday through Friday) no weekends or holidays
Pay Type: Hourly (Non-Exempt)

 
The Pinehurst Medical Clinic is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.