Summary

The Housing Counseling Program Manager oversees PCCLT’s HUD approved Housing Counseling program including supervision of housing counselors, oversight of program goals and outcomes, HUD and grant compliance, and reporting requirements for all funding partners. The Housing Counseling Program Manager will also be responsible for growing the program by designing and implementing an outreach campaign and assisting Executive Director with establishing new strategic partnerships with housing industry professionals, government entities, community agencies and community members.

PCCLT’s comprehensive Housing Counseling services include pre-purchase, foreclosure prevention, homeowner (non-delinquent), tenant/rental services and homebuyer education and financial capability workshops in accordance with National Industry Standards for Housing Counseling.

The successful candidate will have a strong real estate/lending background with supervisory experience, be team-oriented, people-centric and passionate about helping others to succeed, a self-starter, highly driven, organized and detail oriented.

Duties & Responsibilities:

· Oversight of the Housing Counseling program to ensure consistency with HUD work plan and compliance with HUD, National Industry Standards and all grant funders

· Provide training to Housing Counselors and provide continuous orientation during their probationary time.

· Provide oversight of housing counselors to ensure effective use of time and production goals while providing excellent customer service.

· Ensure the daily implementation and integrity of the client database (client management tool).

· Prepare all required reports and ensure the integrity of each report and the timely delivery to funders.

· Design and implement an outreach/marketing campaign to promote the products and services provided by PCCLT to potential clients and the community.

· Attend meetings, workshops and training sessions to maintain and increase knowledge base, when required.

· Ensure housing counselors participate in HUD required continuing education and ensure that new housing counselors obtain HUD certification by their respective due dates.

· Coordinate Homebuyer Education and Financial Capabilities workshops and ensure that they comply with HUD Homebuyer education requirements.

Qualifications

· Bachelor’s degree in business, public administration, or equivalent experience/education

· Current housing counselor certification or demonstrated ability to receive such certification within 90 days of employment.

· At least 5 years’ experience in housing counseling, real estate, lending or related area AND two years of experience working with people in need of assistance OR an equivalent combination of training and experience

· Fluency and literacy in Spanish and English is required

Knowledge, Skills and Experience

· Ability to plan, prepare, coordinate and carry out projects and administrative activities.

· Ability to organize and prioritize work, perform multiple tasks, meet deadlines, coordinate, monitor and manage all program goals and outcomes with housing counseling staff.

· Strong leadership skills and ability to supervise staff.

· Strong written, verbal and presentation communication skills.

· Knowledge of the legislative and programmatic requirements for a HUD approved housing counseling agency as specified in HUD Housing Counseling handbook 7610.1 REV 5.

· Detail oriented with demonstrated skill in organizing time, multi-tasking and prioritizing work load to meet deadlines in a fast-paced environment

· Effective Communication: Effectively communicate and work with individuals from diverse backgrounds both orally and in writing and structure and convey information to a large group in a manner that is engaging and approachable.

· Exceptional interpersonal skills and human relation skills that positively benefit interactions with co-workers and internal and external clientele

· Self-motivated, with an ability and dedication to learn new skills quickly, keep up to date technically, and apply new knowledge to your job

· Proficiency in Microsoft Office, including Word, Excel, Power Point and Outlook

· Ability to exercise good judgement and self-control

· Enthusiasm, good attitude, trustworthiness, personal integrity and honesty

· Strong real estate/lending background

· Knowledge of lending products and various homeowner assistance programs

· Ability to compare and contrast financial information

· Ability to calculate income, ratios, loan payments

Physical & Environmental Conditions

· Office setting with moderate level of noise and activity

· Ability to lift and carry items up to 10 lbs.

· Ability to sit at a desk comfortably while working on a computer for extended periods of time

· Ability to stand for extended periods of time; approximately 3 hours with breaks

The Housing Counselor Program Manager must be available to work flexible hours (evening and weekends) to accommodate the needs of clients. The Housing Counselor will be required to travel locally and nationally to attend training and maintain certifications.

(This job description is intended to indicate the basic nature of the position and examples of typical duties that may be assigned. It does not imply that all duties are listed. Successful candidates will be able to perform the essential functions of the position, with or without reasonable accommodations.)

Job Type: Full-time

Pay: $52,000.00 - $62,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person