Company DescriptionPilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.Job DescriptionThe purpose of this job is to provide administrative functions to support deal processing and the Credit team.Provide deal processing functions for the Credit team to include the evaluation and processing of credit reviews, credit information management, entering customer data in the Credit billing system, and the administration of applications and other required paperworkProactively provide support and assistance to the Credit team by reviewing all customer deals and agreements, and identifying concerns with credit application documentation and daily billing activitiesSupport invoicing of direct bill (DB) and fleet customer accountsMaintain client files and perform Ascend account maintenance to include updates to customer information, billing service information, account statuses, and account securityTrack deals at various stages of the process and ensure expedient movement to completionCoordinate with Sales Department to ensure timely credit approval as well as anticipate, track and resolve customer credit issuesCollaborate with cross-functional teams including Accounts Receivable, Technology, Sales, billing card companies, store Team Members and other departments as neededAssist with implementation and testing of new programs and technologyModel behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest levelEnsure all activities are in compliance with rules and regulationsComplete other duties as assignedQualificationsHigh school diploma or equivalent certificate requiredBachelor’s degree or a minimum of two years’ experience in a credit support position requiredSpecialized SkillsBasic level Microsoft Office skills required; intermediate level MS Office skills preferredBeginner-level CRM (preferred Salesforce) skills preferredKnowledge of key concepts and terminology used in the trucking industry preferredKnowledge of Pilot Flying J’s products and offerings preferredCompetenciesAbility to set priorities, multitask and meet deadlines in a fast-paced, dynamic environment Excellent written and verbal communication skillsStrong organizational skills with attention to detailExcellent customer services skills and ability to communicate in a professional manner with others on the phone, in person or by emailStrong interpersonal and listening skills with the ability to influence, negotiate and problem solveAbility to quickly learn new technology and use technology to accomplish tasks Ability to work in a team environment and build a strong internal networkAdditional InformationNation-wide Medical Plan/Dental/Vision401(k) and Flexible Spending AccountsAdoption AssistanceTuition ReimbursementOnsite Gym and CafeteriaWeekly PayAll your information will be kept confidential according to EEO guidelines