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Pilkington North America, one of the world’s largest glassmakers, manufactures and distributes automotive and flat glass for the automotive and building industries. We have been part of the Nippon Sheet Glass (NSG) group since 2006.
Benefits:
Job Description:
The Service Delivery Manager (“SDM”) manages all aspects of operations in their designated Service Center, with a strong emphasis on Customer Service and profitable growth. The SDM will also support the Market Manager in delivering Sales Growth, with particular focus on the ‘Tailgater’ segment of their respective market. The SDM will work collaboratively with other areas of the business to ensure a positive involvement in Supply Chain planning, Training and Development, Receivables, Safety, Quality and Procurement.
The SDM will manage personnel in their designated Service Center area to ensure that industry leading levels of service are delivered to help maintain and acquire Customers within their designated area. The SDM is an experienced manager with a proven track record of gaining credibility from his / her team and customers, using a collaborative approach to drive process improvement and results.
Essential Functions:
The SDM has the responsibility of delivering the Operational aspects of their local Service Center as well as maintaining and acquiring Customers within a Customer focused environment. Working through their team and in collaboration with Supply Chain, Human Resources, Procurement, Quality, Safety and Finance, the SDM is responsible for maintaining a safety-first culture, fostering employee engagement and satisfaction, meeting financial and operating objectives, ensuring a high level of customer satisfaction. To accomplish this, they:
Qualifications:
Education and Experience:
Other Requirements:
We require a pre-employment criminal background check, and drug screen/physical. NSG Group/Pilkington is an equal opportunity employer; M/F/D/V encouraged to apply. Qualified candidates will receive consideration without regard to age, race, color, gender, sexual orientation, disability, or national origin. This is a safety sensitive position.
Job Type: Full-time
Pay: $65,000.00 - $70,000.00 per year
Benefits:
Experience level:
Schedule:
Ability to Relocate:
Work Location: In person
Full Time
Durable Manufacturing
$126k-155k (estimate)
04/17/2024
04/28/2024
pilkington.com
TOLEDO, OH
3,000 - 7,500
1986
RICHARD ALTMAN
$1B - $3B
Durable Manufacturing
Pilkington Automotive Sweden AB is a printing company based out of Drevgatan 1, Landskrona, Skne, Sweden.
The following is the career advancement route for Service Delivery Manager positions, which can be used as a reference in future career path planning. As a Service Delivery Manager, it can be promoted into senior positions as a Project Manager Sr. - Construction that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Delivery Manager. You can explore the career advancement for a Service Delivery Manager below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Delivery Manager job description and responsibilities
They are primarily responsible for supervising department operations, making sure everything runs smoothly so that their customers feel satisfied.
01/24/2022: Grand Forks, ND
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Career tips from people on Service Delivery Manager jobs
View more details on Service Delivery Manager salaries across the United States.
03/01/2022: Atlanta, GA
There are some soft skills and hard skills that service delivery managers require to perform their duties.
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The customer service agent and service delivery manager are always at the forefront of the organization.
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Manage To Operate Tactically And Strategically.
01/01/2022: Cincinnati, OH
Be The Key To Driving Operational Effectiveness.
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Step 3: View the best colleges and universities for Service Delivery Manager.