This is a full time position, 8am to 5pm, Monday through Friday. Weekly pay, direct deposit and 401k available, earned sick leave plus in-house paid time off. This position is for a Waste Management Receptionist / Dispatcher. Responsibilities will include answering incoming phone calls, dispatching roll-off drivers and septic service technicians, coordinating appointments with customers via phone, email and text, planning travel patterns to achieve optimal routes and troubleshooting any problematic service route issues. This position will also include office assistant duties and the ability to work with the rest of the team on miscellaneous tasks. The ideal candidate will have additional experience in construction related administrative tasks such as corresponding with local townships / municipalities, engineering and architectural firms for project preparation and assistive management.

• Coordinating and ensuring the timely and accurate dispatch of technicians to customers.
• Communicating with customers to confirm and/or schedule appointments, arrivals, etc.
• Coordinate technicians schedules and tracking via GPS for accurate arrival times.
• Providing friendly and helpful customer service at all times.
• Handling cancellations, reschedules and inbound calls as necessary.
• Working with office colleagues and performing additional administrative tasks.

Candidate must have the ability to establish priorities, work independently, proceed with minimal supervision and act as a communication liaison between customers and technicians on the road. The ability to learn and gain expertise in a variety of computer-based systems, including Quickbooks, Microsoft based software including Excel, plus Fleet Scheduling, Routing and GPS software systems. If you are interested in securing a stable, "recession proof" career, have a strong work ethic and possess the right attitude for this opportunity, we encourage you to apply.

*Note:
Our office rescued 2 homeless cats who now reside with us. If you are allergic to cats or dislike cats for any reason please do not apply.

Job Type: Full-time

Pay: $34,917.00 - $47,813.01 per year

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift

Application Question(s):

• Do you live within a 30 minute drive to our office?
• Are you confident taking / making phone calls and communicating with customers, technicians and other business representatives?
• Are you familiar with Quickbooks, Microsoft Excel and Google Documents?
• Do you have the ability to adapt to a busy work environment and learn additional fleet management software programs?

Experience:

• Dispatching: 1 year (Preferred)
• Administrative Assistant: 1 year (Required)

Work Location: In person