**Join Our Team as a Customer Service Representative (CSR)!**

**Who We Are:**

VCA Animal Specialty & Emergency Center (ASEC) is a multi-specialty and emergency practice located in West Los Angeles. https://vcahospitals.com/animal-specialty-emergency

**About Us:**

At VCA Animal Specialty & Emergency Center (ASEC), we are a multi-specialty and emergency practice located in the vibrant community of West Los Angeles. Our commitment to providing exceptional veterinary care has made us a cornerstone in the community for over 15 years. We offer a wide range of specialized services, including Emergency & Critical Care, Surgery, Internal Medicine, Oncology, Diagnostic Imaging (CT, Fluoroscopy), and Cardiology. To learn more about us, visit our website: VCA ASEC Website.

**Why We Need You:**

As a Customer Service Representative (CSR) at VCA ASEC, you play a vital role in making our clients' worst days a bit better, ensuring pets receive top-notch care, and helping our doctors perform at their best. You are the face of our hospital and the first step in building trust with our clients, enabling us to provide outstanding care to pets in need. We are on a mission to expand our team and elevate our customer service to new heights.

**What this job entails:**

In this dynamic role, you will work collaboratively with our team to support and care for our clients and patients. Your skills in staff and client relations, effective communication, high emotional intelligence, and compassion for both pets and people will be invaluable. Responsibilities will include:

Warmly greeting clients in person or over the phone.

Handling telephone calls, texts, emails, WOOFware and Teams messages.

Managing patient check-ins, appointment scheduling, and confirmations.

Explaining treatment plan fees and invoicing to clients.

Providing information about our products and services, including educating clients on medical vs. non-medical pet care.

Offering alternate payment methods to clients.

Managing patient records for appointments.

Overseeing electronic medical records, reports, and correspondences.

Ensuring appointments, medical records, and electronic payments are well-organized.

Demonstrating a commitment to continuous learning in veterinary administration, with a strong focus on customer service.

Making quality decisions to choose the most appropriate course of action.

Developing and maintaining excellent listening and communication skills with management, doctors, clients, and associates.

Participating in webinars and other continuing education opportunities to expand your knowledge and skills.

**Position Available:**

Surgery/Emergency Critical Care Department

Internal Medicine

**Experience / Education:**

3 years of experience in client service

Reliability

Desire to exceed client expectations of service

Strong attention to detail

Previous experience in the medical field

Experience in veterinary medicine, with specialty medicine experience being a plus

Compassion for pets and people

Thriving in a fast-paced environment and managing well under pressure

Exceptional communication skills

Responsible, honest and accountable

High emotional intelligence

**What We Value:**

Compassion

Experience

Forward-thinking

Reliability

**Why You Should Consider Us:**

As a part of the VCA family, you will enjoy exposure to diverse and stimulating culture and cases. We support and provide continued education and create a system where you can continue to explore career growth and opportunities.

VCA Animal Hospitals offers a competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training. Compensation is negotiable based on education, experience, and other relevant credentials. The pay range for this position is $18 to $23 per hour.

Please note that positions can require flexible schedules, weekends, and some holidays.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

**Benefits:** We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

**Job Type:** Full-time

**_Compensation : $ 18 - $ 23 / hr_**

Benefits:

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Professional development assistance

Referral program

Vision insurance

Schedule:

10 hour shift

Holidays

Weekends as needed

Ability to commute/relocate:

Los Angeles, CA 90025: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

Veterinary experience: 1 year (Preferred)

Customer service: 3 years (Preferred)

Shift availability:

Day Shift (Preferred)

Work Location: In person

**Requirements:**

3 years customer service/reception experience required

Previous experience in medical, dental or veterinary hospital required

Exceptional verbal communication skills required

Able to work week days and weekends

Able to multi-task in fast paced environment

Computer literate

**Additional Info:**

This position will involve working a weekend day.

We utilize a 4-day work week (each shift is 10-hours long)

**Benefits:**

We offer competitive compensation along with a comprehensive benefits package, including: medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!

**If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.**

**Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!**

**The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)**

**We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at** **vcacareers.com**