Why It's a Great Opportunity:  
This is a fantastic opportunity for you to provide key contributions to the team of IT professionals delivering critical services to Pierce County operations and services to our residents. Your area of focus will include team assignments within the Client Services Endpoint Management Team. You will be instrumental in our mission to implement, maintain, and manage endpoint services and solutions that significantly impact County business processes.
 
This is a great role for you, an IT professional with exceptional customer service and communication skills who loves variety. With this role, you will have the opportunity to provide direct consulting and technical support to assigned IT clients in Pierce County and partner agencies.
Why It's a Great Department: 
The IT Division has an excellent reputation as an employer committed to providing top-notch service. We are a national leader in delivering public services through innovation. Our diverse technology solutions are all supported by a robust hybrid infrastructure of on-premises and cloud-based solutions and a secure network. We are a team that believes in a positive, collaborative team focused approach where we support one another and the work we do. So, the work you do in this division matters. Critical and valuable Pierce County public services are provided through and supported by the technologies built, operated, and maintained by the Finance – IT Division.
 
How to be Successful in the Role:  
This team is looking for quick thinking multi taskers and problem solvers who love learning. You should be collaborative, team oriented, and has technical curiosity. You should be comfortable using independent judgement and taking initiative while working closely alongside other members of the IT Client Technology Services team and with our partners throughout the organization. This role will have you use your excellent communication and strong troubleshooting skills with a wide variety of County staff, IT leadership, elected officials, and internal and external customers while delivering technical information and direct support in common, everyday language both verbally and in writing.
Your Future in this Role
With our continuous learning mindset and employee development focus, you can expect to learn and grow daily both technically and professionally. You will gain an understanding of system architectures, cyber security frameworks, and all system standards used by Pierce County. This position is part of an IT Systems Engineer series which offers a great foundation for future positions within IT and Pierce County.
 
Core Daily Responsibilities:

• Provide consultation and support for customer departments regarding computing solutions, client-oriented technology project implementations, technology budgets, relocation services, and user application productivity including meeting training needs.
• Provide operational support for a variety of user service platforms including handheld, desktop, workstation, and laptop hardware, associated operating systems and application software.
• Working within and alongside the IT Client Technology Services team for engineering, deploying, and supporting solutions that meet end user business system requirements.

A classification description with a more detailed list of essential function can be found here. Minimum Requirements:

• Bachelor’s Degree in information technology, computer sciences, business, public administration, or related field AND
• Four or more years of information technology experience required. 
• Any equivalent combination of experience and education may be considered.

Preferred Qualifications:

• Experience working on a team of IT professionals to deliver enterprise user and device services to customers and clients using phone, email, and remote support tools.
• Experience supporting and utilizing each of the following technical platforms: Microsoft Windows networked computers and peripherals, Microsoft Office 365, Apple iOS devices, Active Directory, and Microsoft cloud managed solutions. 
• Experience and skills providing support for enterprise level end-user technology solutions, team-based IT support services and team projects.
• Knowledge and experience in enterprise user device and end-user cyber security practices.
• Exposure to both standard business operational management technologies and their application on a secure IP based wired and wireless network.
• Experience with technology vendor interaction for support and troubleshooting.
• Excellent communications in the delivery of technical information to technical and non-technical audience using written, verbal, and visual communication methods.

Special Requirements:

• As a condition of employment, the applicant will need to authorize and complete a background check. Information received from the background check is reviewed case-by-case and will not necessarily remove an applicant from consideration.
• A valid Washington State Driver's License may be required when travel is required of the position.

To be considered for this opportunity please:

• Complete and submit a detailed online Pierce County Employment Application by selecting "APPLY" above or go to: www.piercecountywa.org/jobs. 
• Upload your most current resume reflecting the skills requested in this job announcement.
• Upload a cover letter (used as a sample of your writing), addressing why you are the most qualified for this position.
• If you have a question about this opportunity, please email the Recruitment Team at PCHRRecruit@piercecountywa.gov and specify the Job Number and Title. 
• If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.
• Individuals needing accommodation in the application, testing process or need this job announcement in an alternative format may call Human Resources at (253) 798-7480, at least two days prior to the need.

This is a competitive selection process. Your application form will be reviewed and evaluated for the quality and quantity of education/experience in the areas listed. Applicants whose qualifications most closely correspond to the County's needs will be eligible for further consideration. Notification of application status normally occurs 2 to 3 weeks after the closing date. Short notice may be given to applicants to participate in further selection processes which may include written, oral and performance examinations, and final interviews.
 
At Pierce County, diversity, equity, and inclusion means commitment, not a single step. We strive to foster an inclusive environment that supports equitable access to opportunities throughout your career. We want to recruit, develop, and maintain a talented workforce from various backgrounds, cultures, lifestyles, and perspectives, committed to our vision.
 
Employees of the County have local, direct, and visible impact in our diverse community. Will you join us in keeping Pierce County a great place to live, work, and raise a family?