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Position Summary
The mission of Pierce College is to create quality educational opportunities for a diverse community of learners to thrive in an evolving world.
The Customer Service Specialist 1 assists students in identifying District processes and procedures, resolving problems, and receiving tuition and fee payments.
This position also assists students in completing Tuition Installment Payments and other customer service-related inquiries.
The Customer Service Specialist 1 provides assistance and problem resolution to District departments, customers, and students and is located in the Cashiering Department.
This position reports to the Student Financials Supervisor and requires regular and consistent attendance.
About the District :
Pierce College enjoys a strong presence in the community and participates in innumerablepartnerships with business, community, government, and educational organizations.
Want a feel for our District?
Pierce College Fort Steilacoom
Located on a beautiful 140-acre site adjacent to a 340-acre community, recreational park, and Waughop Lake.
Pierce College Puyallup
Located on an expansive site with 125 acres of wooded land with beautiful hideaways.
Pierce College at JBLM
Located at the Joint Base Lewis-McChord military sites, serving many of our military and active-duty families serving our country.
Essential Functions
The Customer Service Specialist will be responsible for the following, but not limited to :
Customer Specialist / Cashiering
Verify that scholarships are posted correctly on the customer account.
Accounts Receivable
Use established guidelines to provide fiscal support to the Fiscal Specialist 1, such as, but not limited to, maintaining Customer accounts files (with prior approval from a Student financial supervisor, Student financial manager, or Director of Fiscal Services).
Teamwork
Policies & Procedures / Communication & Relations
Qualifications
Required Education
High school diploma or GED.
Required Experience
Required Knowledge, Skills, Abilities
Understanding of Generally Accepted Accounting Principles (GAAP), Family Education Rights and Privacy Act (FERPA), and any applicable Office of Financial Management (OFM), State Board for Community and Technical College (SBCTC) or Washington State laws as outlined in the Revised Code of Washington (RCW).
Knowledge and understanding of Governmental Accounting Standards Board (GASB) fund accounting is also preferred.
Application Process
Application Requirements :
To be considered for this position, applicants must :
Please upload current copies of your transcripts, if available. Unofficial copies of all college and university transcripts must include the degree received and conferral date.
International transcripts must include a foreign transcript evaluation. For a list of approved credential evaluation services, visit https : / / www.
naces.org / members (Unofficial transcripts are acceptable for the application process; official transcripts are required upon hire). (Transcripts)
Upload (attach) a list of at least three (3) professional references with names, telephone numbers, and e-mail addresses.
One of which must be your current or most recent supervisor. Letters of recommendation will not be accepted. (References)
Provide a response to the following question. (Supplemental Question)
The College's goal is to support all students and to achieve racial and social equity in pursuit of mission. How would you contribute to and support this goal if you were selected for this position?
Please limit your response to a maximum of 500 words.
Special Note : To ensure consideration, application materials should be received no later than 5 : 00 p.m. on the closing date.
All correspondence regarding your application status will be sent to the email address associated with your NeoEd account.
Please check your spam folder periodically in the case of an automated, incorrect delivery.
Terms of Employment :
The part-time nonpermanent 17-hour-per-week (18-month duration) classified position is eligible for overtime (approximately 17 hours per week, not exceeding 69 hours per month).
This position will be located primarily at the Fort Steilacoom campus but will rotate between Pierce College District work sites as needed.
Typical work hours would be 9 a.m. to 1 p.m.
Salary & Benefits :
The starting pay of this position is $18.93, dependent upon qualifications, with periodic increments up to $22.84 per hour.
This position does not qualify for benefits.
Physical Work Environment :
This position requires working indoors in an open office environment, which requires visual concentration on detail, dexterity, and precision and is subject to frequent noise and interruptions.
Last updated : 2024-04-27
Full Time
$46k-57k (estimate)
04/28/2024
05/12/2024
wamap.org
Woodland Hills, CA
<25
The job skills required for Customer service specialist include Customer Service, Cash Handling, Communicates Effectively, Verbal Communication, Credit Card, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service specialist positions, which can be used as a reference in future career path planning. As a Customer service specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service specialist. You can explore the career advancement for a Customer service specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
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Step 3: View the best colleges and universities for Customer Service Specialist.