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Reports To: Administrative Supervisor

FLSA STATUS: Non-Exempt

Education & Experience: High school diploma or GED required. Completion of courses in medical terminology, business, math, English, typing, and computer classes highly desirable.

Working Conditions:Our team members are part of an environment that fosters health for all. We are driven to create a welcoming and professional environment. The patient service representative staff members will consistently provide exemplary customer service while proactively executing all front office administrative duties. It is the responsibility of every Piedmont Plastic Surgery & Dermatology team member to deliver a world class patient experience to every person, every encounter every time.
Works in a fast-paced, well-lit, comfort-controlled medical office. High traffic area. Work may be stressful. Interaction with others may be constant and interruptive. Occasional irregular hours. Frequent exposure to communicable disease, toxic substances, medical preparations, and other conditions common to a clinic environment

Physical Demands: Requires sitting, data entry, and viewing computer screens for long periods of time; also stooping, bending, and stretching. Occasional lifting. Requires manual dexterity sufficient to operate a key board, calculator, telephone, copier, fax, and other office equipment as necessary. Vision should be correctable and hearing within a range discernible to telephone/paging contacts.

Performance Requirements: Knowledge of business office procedures. Possess good written and verbal communication skills. Ability to greet patients and answer the telephone in a professional manner. Must read, understand, and follow oral and written instructions. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to establish and maintain effective working relationships with physicians, patients, employees, and public. Always presents a professional image. Ability to do detailed and accurate work. Utilize time management skills. Recognize, evaluate, solve problems, and correct errors. Maintain productivity and work independently.

Essential Functions: Maintains a timely greeting, registration, and flow of patients to physicians when they are checking in or out for their scheduled appointment.

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations.
• Demonstrate critical thinking skills and decisive judgement in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision.
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and policies ensuring accuracy and an outstanding patient experience.
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout the patient encounter.
• Ensures all payments are accurately collected and documented.

Check in/out level I: 2 weeks training, scan insurance cards, review updated & new paperwork along with making changes for them in EHR system, collect and post copayments, arrive and check in patients in EHR system, enter insurance information & have verified, search & enter new patients, knowledge of how to enter & archive insurances. Collect & post cosmetic payments, deductibles & coinsurance, schedule follow up appointments, process care credit, electronic check payments, enter Alle & Aspire coupons/points,.

Check in/out level II: All of level I along with being able to post & collect payment for products, ability to check faxes & voicemails, understanding insurances eligibilities, collect payments for current balances owed and able to create quotes for patients.

Check in/out level III: All of level I & II along with being able to open the office and/or close the office, ability to check patients out and in, schedule appointments accurately, identify scheduling errors & correcting them, knowledge of participating insurances, ability to notice and discuss billing questions and/or issues with the patient, and be able to schedule blu light (PDT) appointments for patients.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Note
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.