Position: Relationship Development Manager
Location: Chandler, AZ
Start Date: ASAP
Type: Full-Time, In-Office

Who We Are

Rapidly growing with over 150 franchises awarded which include over 2,100 courts, Pickleball Kingdom is the largest indoor pickleball entity in the world. Pickleball Kingdom continues to disrupt the sports industry and is now the first indoor pickleball entity to expand internationally.

At the heart of Pickleball Kingdom are vibrant and welcoming communities. Whether you are new to the sport or a seasoned professional player, life is better at the Kingdom!

Job Overview

As Relationship Manager, you will be responsible for overseeing and nurturing relationships with our franchise prospects. You will be dedicated to understanding their goals and aspirations, fostering positive interactions resulting in the awarding of a franchise. This is an exciting opportunity for a professional with a proven track record of leadership in client relations, account management, or a related sales field to join a fast-growing franchise system. The role will involve working closely with other senior members of the team. As such, this role requires a strategic mindset, exceptional communication skills, and a deep understanding of client-centric approaches.

Responsibilities:

Strategic Relationship Management:

· Owns the expansion of all Pickleball Kingdom domestic locations; develops, plans and executes franchise recruitment activities that generate qualified new franchise candidates and other business platforms to grow the system.

· Builds a franchise development pipeline and process that consistently maintains a sufficient inventory of qualified franchisees to meet the company's yearly quota.

· Ensures that all internal and external franchise requirements are met, including following proper FDD disclosure / legal requirements, completing all background and credit checks, and maintaining all applications, contracts, and other required documentation at all times.

· Utilizes CRM platform to ensure proper documentation throughout the candidate qualification & onboarding process.

· Responsible for clearly communicating the franchise strategy, processes and status with direct reports, peers, department leaders, franchisees, franchise leadership and senior leadership on a regular basis.

· Using DocuSign to ensure contract signatures comply with the Administration Policy and contracts are signed and returned in a timely manner.

· Create projects in Monday.com to organize contracts and set task reminders

· Assists with maintenance of contracts including amendments, renewals and/or terminations.

· Must be able to work independently, multitask and prioritize workload, to meet demanding deadlines.

· Basic knowledge of program management to include tracking projects, reporting, ensuring milestones are aligned with timelines.

Client Communication and Engagement:

• Serve as the primary point of contact for prospects maintaining regular communication to understand their evolving needs.
• Conduct regular check-ins, reviews, and feedback sessions to move prospects through the pipeline.
• Ensure prompt and effective response to prospect inquiries, concerns, and requests.

Qualifications:

Proven track record of:

• Experience in a leadership role in sales, client relations, account management, or a related field.
• Exceptional interpersonal and verbal & written communication skills, with the ability to build rapport and trust with prospect at all levels.
• Strong strategic thinking and problem-solving abilities, with a track record of driving client satisfaction and retention.
• Demonstrated leadership and supervisory skills, with the ability to inspire others.
• Knowledge of CRM systems, client engagement tools, and data analytics platforms preferred.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Demonstration of a professional attitude and a willingness to learn.
• Franchise Sales and Franchise Agreements.
• Experience in contract management and administration.
• Prior experience working with contracts.
• Experience in franchising and business planning.
• Lead Generation and market research skills.
• Strong negotiation and communication skills.
• Ability to work independently.

Job Type: Full-time

Pay: $50,000.00 - $80,000.00 per year

Work Location: In person