POSITION LOCATION: Pewaukee, WI

POSITION TITLE: Customer Service Representative

REPORTS TO: Customer Service Manager

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PRIMARY OBJECTIVE:

Resolves customer issues and concerns on the front end in retail store to ensure positive customer relations and accurate, prompt checkout.

COMPANY WIDE RESPONSIBILITIES

1. Contributes toward ensuring a positive shopping environment for customers and a positive working environment for employees.

2. Ensures proper product handling to control shrinkage and waste.

3. Follows all company, store, and department policies and procedures.

4. Complies with federal and state regulations.

ESSENTIAL RESPONSIBILITIES

Essential responsibilities include the following. Other duties may be assigned.

1. Ensures positive customer relations by handling customer requests and inquiries in a friendly, positive, and timely manner.

2. Communicates customer issues to appropriate department; resolves.

3. Adheres to all front end policies and procedures, including proper cash handling, proper tender and coupon handling, scanning error procedures, and price checks.

4. Completes voids, refunds, and daily cashier exception reports; may prepare bookkeeping reports and deposits.

5. Operates cash register; ensures proper handling of tender and coupons.

6. Encourages teamwork through cooperative interactions with co-workers.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

High school diploma or general education degree; one to six months related experience or training; or equivalent combination of education and experience.

Job Type: Full-time

Pay: $14.00 - $18.00 per hour

Expected hours: No less than 40 per week

Benefits:

• On-the-job training
• Professional development assistance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Weekends as needed

Work setting:

• In-person

Work Location: In person