Role - Technical Analyst / Incident Manager

Location - Alpharetta, Ga

• Strong experience with JIRA and Client 360 -Ticket intake and creation. Client 360 can be learnt on the job so this isn t a problem if not.

• Good experience with Incident Analysis and Documentation.

• Good understanding of latest Trends in Incident management, IT Service management.

• Able to create Strategies to avoid repeat incidents.

• Able to do Root Cause Analysis.

• Experience in prioritizing project TASKS.

• Experience automating and managing Incident Intake.

• Strong communication skills