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Skills Required
>Communicate exceptionally in high stress situations, in verbal and written form, to all levels of the organization.
>Ability to drive your own learning, proactively identify gaps in understanding, and be open minded to feedback.
>Crisis management skills:
o Ability to lead conference calls with large groups of geographically dispersed stakeholders
o Ability to thrive and maintain calm in a variety of high-stress situations
o Ability to translate technical incidents into business terms
o Enthusiasm to learn new technologies, make new contacts and influence the way IT operates
>Understanding ITIL IT Service Management
>Excellent organizational skills, with the capability to manage multiple tasks simultaneously
>Understanding technology used in a large Enterprise environment is advantageous (i.e. Cloud, Networking, Servers, Linux, Databases, Web Infrastructure, Storage, Cyber)
>Understanding data center infrastructure (i.e. Power, Cooling, Racking) is advantageous
>Proven troubleshooting skills including a strong sense of commitment and drive towards incident resolution
>Ability to develop close relationships with executives, departments, and leadership
>Bachelor's degree or higher
Team Culture
Fusion Response operates with a propensity for action to mitigate business disruption, maintaining situational awareness of risks, and staying focused on its clients while remaining accountable for its actions and outcomes. The team exhibits strong command and control, while centralizing timely and accurate communications with guidance to key clients during the incident lifecycle.
We operate with an intent-based leadership philosophy. By providing intent and context behind actions as opposed to direction and instructions, leaders can cascade decision-making power to the subject matter experts and other members of the team.
To implement this philosophy, a successful candidate is expected to prioritize fostering a learning culture, understanding roles and responsibilities, and context behind our mission and actions.
An intent-based leadership approach also helps drive three primary intrinsic motivators for a fulfilled team which a successful candidate should strive for themselves:
1.Autonomy is the need to be your own director. It means controlling what you do, how you do it, and who you do it with. This allows maximum flexibility to think creatively without needing to conform to professional boundaries. We accomplish this through the use of Directly Responsible Individuals
2.Mastery is a person's desire to own their domain. It's having an appetite for knowledge, seeking to learn more and improve skills with practice. We accomplish this through stretch goals and leading special projects.
3.Purpose gives people the sense that they are working on something bigger than themselves. We accomplish this by connecting personal contributions to the large-scale success during team meetings and Town Halls.
Of the utmost importance and a primary enabler for our success, is by promoting an environment where all members of the team feel safe to share new ideas while being held accountable for a high standard of excellence. We expect the following from a successful candidate:
1.Inclusion: We practice inquiry and actively listen, so that team members feel included and ultimately more inclined to speak up.
2.Shifting attitudes towards risk and failure: When teams hold mistakes against each other, people are less willing to take risks and innovate so we maintain patience while the team learns and grows, while still maintaining high standards.
3.Willingness to help: When people don't feel appreciated, they are less willing to help and support the rest of the team, so we collaborate across the global team on various initiatives and encourage team members to collaborate and ask for help.
4.Open dialogue: Candid conversations are better in solving greater challenges. Collective intelligence triumphs over that of the few.
Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.
It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
Full Time
Securities
$84k-108k (estimate)
04/19/2024
06/15/2024
morganstanley.com
MANHATTAN, NY
>50,000
1924
RICHARD B FISHER
>$50B
Securities