POSITION PURPOSE:

The Warehouse Supervisor role involves the purchasing, inventory, tracking and distribution of IT related assets as well as shift supervision. Additional duties include: the management of software acquisition, maintenance renewals and costing. This position will involve all aspects of hardware and software asset management, as well as shipping logistics.

PRINCIPAL DUTIES AND RESPONSIBILITIES :

• Provide supervision and guidance to the asset management team in conjunction with manager.
• Procurement and management of IT related hardware and software.
• Support contract execution and compliance, which includes managing maintenance renewals with high quality and the consumption of software contract related services.
• Drive strategic improvement of hardware and software asset management processes, tools and governance.
• Maintain and create relationships with vendors and contact vendors for quotes and pricing.
• Review quotes for accuracy and create purchase orders for the acquisition of technology products.
• Track orders through the entire order and shipping process until delivery is made.
• Complete all appropriate paperwork.
• Collect information for budgeting, software compliance and inventory.
• Respond to requests from end users, managers, developers, and team members for specific IT hardware and software asset management data information.
• Allocate and track software assets for external and temporary use cases.
• Resolve pricing issues and order delays with vendors, while keeping the end user notified of status.
• Assist with the preparation, organization and completion of time sensitive projects via ticketing system and end user correspondence.
• Correspond with business and technology partners to coordinate and fulfill internal/external IT needs globally.
• Analyze information, guidelines and requirements from different sources to evaluate alternatives and make effective judgements.
• Resolve pricing issues and order delays with vendors, while keeping the end user notified of status.
• Other duties as assigned.

QUALIFICATIONS:

• 2 – 3 years experience as a shift supervisor or team lead is preferred.
• Previous work experience with computer hardware and software.
• High degree of professionalism.
• Excellent written and verbal communication skills.
• Excellent ability to manage multiple high priority efforts / competing priorities and flexibility to adjust to changing requirements, schedules, and priorities.
• Self-driven and resourceful to achieve goals independently as well as work well within teams.
• Ability to deal tactfully with vendors, suppliers and contractors who provide a broad spectrum of software application products and services.
• Software licensing experience preferred.
• Must be able to learn, understand and apply new technologies.
• Excellent verbal and written communication skills with the ability to interact with both technical and non-technical personnel.