ABOUT THIS POSITION
The Phoenix Fire Department is committed to providing the highest level of public safety services to our community. We protect lives and property through fire suppression, emergency medical and transportation services, disaster services, fire prevention, and public education. Our members will Prevent Harm, Survive, and Be Nice!
The Fire Public Records Section processes more than 200 weekly public records requests from outside agencies. This includes processing requests for Emergency Medical Services, Emergency Transportation Services records, and Fire Incident reports for the citizens of Phoenix. The Records Clerk and Records Clerks Lead is responsible for processing public records requests, and subpoenas, as well as researching, compiling, invoicing, and billing for each records request received. This position will report directly to the department's Records Control Officer. Responsibilities include, but are limited to:

• Provide timely customer service for all incoming public records questions and inquiries via, phone, email, and online.
• Process incoming public records requests via email, fax, and hard copy into the issue tracker.
• Research requested incident, determine appropriate division to process incoming requests, and assign in the issue tracker.
• Track and process internal and public records the requestor.
• Respond to status inquiries and document retrieval.
• Audit received records for accuracy and HIPAA compliance, redacting as required
• Create invoices and fax invoices to requester.
• Process payment receipts and send out redacted records.
• Audit outstanding public record requests and payments.
• Miscellaneous projects or reports as needed.

The Fire Public Records Section is seeks to hire one Records Clerk and one Records Clerk Lead. This is a full time, 40hr per week position at the Fire Administration Building at 150 South 12th Street. Work hours are typically 8:00 a.m. to 4:30 p.m.
IDEAL CANDIDATE

• Customer service skills.
• Ability to multitask.
• HIPAA knowledge.

SALARY
Records Clerk Lead:
Pay Range: $20.51 to $30.31 per hour.
Hiring Range: $20.51 to $27.49 per hour.
Records Clerk:
Pay Range: $16.88 to $27.93 per hour.
Hiring Range: $16.88 to $24.93 per hour.
Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

BENEFITS
A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi

For more details, visit: Unit 003 Benefits
MINIMUM QUALIFICATIONS

• Records Clerk:
  • One year of clerical recordkeeping experience, including experience working with computerized records systems.
  • Other combinations of education and experience that meet the minimum requirements may be substituted.
  • The City job description can be found here .
• Records Clerk Lead:
  • Two years of clerical recordkeeping experience, including one year of experience working with a large central records system.
  • Other combinations of education and experience that meet the minimum requirements may be substituted.
• The City job description can be found here .
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• For information regarding pre-screening and driving positions, click here .

PREFERRED QUALIFICATIONS
The minimum qualifications listed above, plus:

• Experience working with confidential materials.

RECRUITMENT DATES
Recruitment closes April 23, 2024. All materials must be received by 11:59 p.m. on this date.
This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.
HOW TO APPLY
Apply online by completing the required information and attaching, as one document , your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.
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• If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700 .

REFERENCE
Records Clerk Lead, JC:01121, ID# 54106, 4/15/2024, USM, AW, Benefits:003
Building the Phoenix of tomorrow.
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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.