POSITION OVERVIEW

Under the direct supervision of the Director of IT, conduct business process analysis and needs assessments in an effort to align information technology solutions with business initiatives. Manage the vendor relationships for our third party software solutions. The qualified candidate for the position is someone who has a can-do attitude and is an innovative thinker. Will work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. The ability to communicate effectively, as well as work closely and well with other team members are key components for success in this position.

ESSENTIAL DUTIES & ACCOUNTABILITIES

• Serve as an escalation point for customers seeking technical assistance over the phone or email.
• Troubleshooting network, server, LAN/WAN, hardware, and software.
• In-depth Active Directory administration for user changes or updates.
• In-depth software/systems/server administration.
• In-depth d Mobile device administration and management.
• In-depth Software and hardware inventory accuracy.
• In-depth Desktop and End-User support.
• In-depth Office 365 Administration
• In-depth Azure Administration
• Ensure the accuracy and authenticity of the system backups and that they are performed in compliance with company policy.
• Ability to work independently, evaluate priorities and respond in a challenging and dynamic environment.
• Perform technical support to internal customers to ensure swift service restoration on a variety of systems and applications.
• Identify, enforce, and suggest possible improvements on procedures, policies, and guidelines.
• Additional duties as assigned.

QUALIFICATION REQUIREMENTS

• Bachelor's degree in Information Systems or Computer Science or an equivalent of 8 years of relevant experience in a similar role
• 5 years' experience with system administration
• In-depth knowledge of Windows Operating Systems (imaging, repair, installation, troubleshooting, upgrading).
• In-depth knowledge of Microsoft Active Directory.
• In-depth experience with troubleshooting network, server, LAN/WAN, hardware, and software.
• In-depth software/systems administration.
• In-depth skill with mobile device administration and management.
• In-depth Software and hardware inventory accuracy.
• In-depth experience with Microsoft 365
• In-depth knowledge of desktop hardware and common desktop software required for corporate environments.
• Microsoft Azure experience required.
• Experience creating technical documentation.
• Experience testing and implementing new technologies.
• Demonstrated patience and overall courteous behavior when working with internal and external customers.
• Excellent communication skills (written and verbal) and the ability to understand the customer's needs and communicate technical issues in non-technical terms.
• Demonstrated ability to work independently; must be self-motivated and goal oriented.
• Superior organizational and time management skills.
• Ability to multitask and appropriately handle/escalate tasks with conflicting priorities.
• Have a passion for teamwork and problem solving.

ORGANIZATIONAL CORE COMPETENCIES

1) Safe - We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome.

2) Efficient - We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity as a high performing organization.

3) Quality - We are committed to ensuring excellent organizational performance. which produces sustainable and reliable outcomes.

4) Service - We are dedicated to the service of our customers, our communities and each other.

BEHAVORIAL COMPETENCIES

1) Drive & Energy - Effective performers have a high level of energy and the motivation to sustain it over time. They are ambitious and passionate about their role in the organization. They have the stamina and endurance to handle the substantial workload present in today's organization. They are motivated to maintain a fast pace and continue to produce even in exhausting circumstances.

2) Functional/Technical Expertise - Effective performers are knowledgeable and skilled in a functional specialty (e.g., finance, marketing, operations, information technologies, human resources, etc.). They add organizational value through unique expertise in a functional specialty area. They remain current in their area of expertise and serve as a resource in that area for the organization.

3) High Standards - Effective performers establish and model standards that guarantee exceptional quality and necessary attention to detail. They continually seek to improve processes and products, and they hold staff accountable for quality. They find best practices, share them, and then improve upon them.

4) Initiative - Effective performers are proactive and take action without being prompted. They don't wait to be told what to do or when to do it. They see a need, take responsibility and act on it. They make things happen.

5) Integrity - Effective performers think and act ethically and honestly. They apply ethical standards of behavior to daily work activities. They take responsibility for their actions and foster a work environment where integrity is rewarded.

6) Conflict Management - Effective performers recognize that conflict can be a valuable part of the decision-making process. They are comfortable with healthy conflict, and they support and manage differences of opinion. They thwart destructive competition or friction and use consensus to debate and resolve issues.

7) Mission Focus - Effective performers understand and support the organization's mission – its core purpose for being. They believe in the mission, value it, and are committed to it. They communicate it to staff, stand behind it, and interpret its applications for others. They frequently refer to the mission and incorporate it into daily activities.

8) Positive Impact - Effective performers make positive impressions on those around them. They are personable, self-confident, and generally likable. They are optimistic and enthusiastic about what they do, and their excitement is contagious. They energize those around them.

9) Problem Solving & Decision Making - Effective performers are able to identify problems, solve them, act decisively, and show good judgement. They isolate causes from symptoms, and compile information and alternatives to illuminate problems or issues. They involve others as appropriate and gather information from a variety of sources. They find a balance between studying the problem and solving it. They readily commit to action and make decisions that reflect sound judgement.

10) Team Player - Effective performers are team oriented. They identify with the larger organizational team and their role within it. They share resources, respond to requests from other parts of the organization, and support larger legitimate organizational agendas as more important than local or personal goals.

The above Statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

PHI Aviation LLC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

PHI Aviation LLC. does not sponsor applications for work visas. Applicants for employment with PHI Aviation LLC must be currently authorized to work in the United States on a full-time basis. PHI Aviation LLC will not consider applications from candidates who require the company to sponsor a work visa and/or who are not currently authorized to work in the United States on a full-time basis.