Connected Care Coordinator

Qualifications

• Relevant work or customer service in healthcare setting: 1 year (Required)
• Certified Medical Assistant preferred
• Customer service or medical field: 1 year (Preferred)

Full Job Description

Duke City Primary Care is seeking one energetic, positive individual to join our team! The appropriate candidate will possess a forward facing, customer service orientation and remain calm and polite under pressure. At Duke City, we pride ourselves on fast, friendly, quality care and hold our teammates to the highest standards.

Overview/Job Purpose

The Connected Care Coordinator (CCC) is often one of the first points of contact between patients and DCPC. A positive approach to your duties and exceptional customer service are critical to the success of the entire visit. The Connected Care Coordinator's primary purpose is to act as a liaison between patients and clinics in coordinating chronic care. The Care Coordinator will provide primarily support via technology in completing patient outreach for patients enrolled in our chronic care management program. Other duties may include care plans, scheduling appointments, communicating with nurses and providers for patient care, ensuring accuracy of data entry when obtaining patient information.

Summary of Primary Duties

As a Connected Care Coordinator, your day-to-day duties may include:

• Answer text messages from patients on Phamily CCM software within 24 hours period
• Care plans
• Scheduling appointment for patients
• Notifying providers with information given or needed by patients
• Filling, scanning, and record keeping
• Keeping logs and charging out
• Reviewing charts
• Maintaining communication with the team
• Maintaining and protecting patient confidentiality
• Answering non-medical patient questions and providing information
• Answering calls and taking messages, Checking voicemail messages
• Maintain a clean, neat, and organized work area
• Functioning as an effective team member
• Performing other duties as assigned

Skills Required

• Minimal Lifting, bending and stooping, sitting for 6-8 hours a day. Walking or standing up to 2 hours a day, continuous hand and wrist movement for data entry
• Ability to maintain a positive attitude in a busy, team-based environment
• Ability to multitask and prioritize appropriately while maintaining appropriate organization
• Attention to detail in preparing and conveying reports as necessary
• Understanding and verification of medical insurance
• Ability to work independently and the the public in a high-pressure environment
• Dependability and reliability
• Detailed oriented with excellent interpersonal communication skills
• Ability to schedule appointments accurately and efficiently
• Ability to communicate effectively verbally and written
• Familiarity with basic medical terminology
• Ability to accurately process patient’s payments and financial transactions

Qualifications:

• High School Diploma
• Medical Assistant certification preferred
• Minimum of 1 year experience in customer service or the medical field preferred
• Previous experience with medical insurance verification preferred
• Basic computer skills. Types 25 words per minute with data entry accuracy
• Pass criminal background check drug screen

Ability to travel/relocate:

• Clinics are based in Cedar Crest, NM and Albuquerque, NM must have reliable transportation