About Asbury
Larry H Miller Automotive Group - New Mexico is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
Reports to: Service Manager
Coordinate Customer Care in the Service Department
Ensure all calls and customers are greeted in a timely and welcoming fashion to initiate positive visits.
Seek ways to improve business operation efficiencies and customer service.
Be a teacher to support the efforts of other employees to be successful.
Manage Loaner Fleet by:

• Submitting service department expenses daily
• Compile deposits and customer payments.
• Support Service Advisors

Maintain thorough knowledge of current automotive products, features, benefits, specifications, prices, options, models, and equipment to effectively communicate and recruit customers.

• Effectively obtain new customers to raise the customer service index (CSI) to achieve or exceed Dealership(s) standards.
• Serve as a backup to dealership shuttle driver as needed, if requested by management.
• Create good public relations consistent with effective use of time.
• Complete outbound customer service calls to keep up with customer retention.
• Maintain customer, vendor, and employee confidence while protecting operations by exercising discretion when handling sensitive, confidential information.
• Maintain a clean and safe work environment and adhere to all OSHA/EPA requirements.
• Complete and maintain all Larry H. Miller Dealerships required training.
• Maintain the ability to handle job stress and effective interaction with others in the workplace.
• Perform all other job duties as requested by management. 2. Operate with Integrity.
• Demand the highest ethical standards from self and others. o Maintain composure within and outside the workplace when interacting or representing the Larry H. Miller Dealerships.
• Set an example of a positive attitude and professionalism, including a neat, orderly, and safe work environment. Physical Demands:
• Work performed in a dealership setting due to the necessity to work in person with customers, vendors, and employees.
• Must be able to sit, stand, bend, reach, talk, hear, stoop, kneel, crouch, use hands and fingers, handle or operate objects, tools, or controls and move about facilities.
• Required vision includes close vision, distance, peripheral, and the ability to adjust focus.
• Required to lift up to a minimum of 10lbs
• Exposure to shop environments such as noise, dust, odors and fumes, chemicals, and adhesives.
• While performing the duties of this job, the employee is exposed to weather conditions precedent at that time.
• Required to operate equipment and safely move vehicles at all times.
• Maintain regular attendance and timeliness as set forth within the work schedule designated by the department supervisor/manager. Minimum Qualifications: 1. Education, Experience, and Certification(s)/Training.
• High school diploma or the equivalent.
• 1 years of customer service experience.
• 1 year of reception experience in a service department setting is preferred.

Company Benefits:Pay and Recognition:

• Paid holidays & paid time off
• Deferred Holiday Pay Match
• Paid training
• Stock Awards(select management and front-line team member’s eligible

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities Additional advantages:

• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunities

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.