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Service Manager
PGT Innovations Springs, FL
$82k-106k (estimate)
Full Time | Durable Manufacturing 2 Months Ago
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PGT Innovations is Hiring a Service Manager Near Springs, FL

Summary:
• This is a full time Manager Position responsible for Scheduling, directing and executing the Service team of technicians for maximum performance of Job & Service completions. • Working in coordination with the Warehouse manager for the Deliveries and Quality control of materials made for West Palm territory. • Training all new hires and existing Technicians • Monitoring Payroll, hours for Techs. • Scheduling all the Services • Scheduling of all In-Progress and Final Inspections • Scheduling and routing for Technicians • Monitoring product for accuracy and/or defects. • Creating RMA’s • Working hand in hand with Production Dept. on new services and completing installations. • Ordering service parts through the Fenevision Web Module
What You'll Do:
  • This is a full time Manager Position responsible for Scheduling, directing and executing the Service team of technicians for maximum performance of Job & Service completions.
  • Working in coordination with the Warehouse manager for the Deliveries and Quality control of materials made for West Palm territory.
  • Training all new hires and continued education for existing Technicians
  • Monitoring Payroll, time off and Saturday hours for Techs.
  • Scheduling all the Services with our Customers directly.
  • Scheduling of all In-Progress Inspections in areas where they are required
  • Setting up of all Final Inspections with various Building Depts we cover from Vero to Ft. Lauderdale
  • Scheduling and routing services on day to day basis for Technicians
    • Having knowledge and factoring in the time necessary for the Techs to perform the various tasks for each “Service”.
    • Arranging the Logistics for scheduling the day to day routes
      • Reviewing map and vehicle tracker for on the routes suggested to Techs.
    • Monitoring the off-loading and reviewing product for accuracy and/or defects.
    • Creating RMA’s on Products delivered incorrectly or with defects.
    • Working hand in hand with Production Dept. on new services and completing installations, to assist with moving jobs towards Installed and Paid in Full status.
    • Ordering & Confirming service parts through the Fenevision Web Module
    • Computer Skills
      • Navigating CRM web based systems
      • Proficiency in Microsoft Office Programs
        • Excel
        • Word
      • Phone skills and customer service.
        • Communicating with Customers
        • Communicating with Service Techs and Installers
        Experience
        Window & door installations/service.
        Customer service.
        Logistics and routing.
        Warehousing origination and staging.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Durable Manufacturing

SALARY

$82k-106k (estimate)

POST DATE

03/28/2024

EXPIRATION DATE

05/27/2024

WEBSITE

pgtinnovations.com

HEADQUARTERS

NOKOMIS, FL

SIZE

200 - 500

FOUNDED

1980

REVENUE

$5M - $10M

INDUSTRY

Durable Manufacturing

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The job skills required for Service Manager include Scheduling, Microsoft Office, CRM, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Service Manager job description and responsibilities

A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.

02/28/2022: Frankfort, KY

The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.

02/08/2022: Poughkeepsie, NY

The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.

01/17/2022: Lansing, MI

Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.

12/13/2021: Frankfort, KY

Responsible for understanding each customer's expectations and delivering services as needed.

02/15/2022: Abilene, TX

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Manager jobs

Employers require that a viable candidate for a service manager position possess excellent computer skills.

01/13/2022: Middlesex, NJ

A few years of experience from a service oriented role, preferably with focus on customer experience and account management.

01/25/2022: Atlanta, GA

Experienced leader with proven record providing exceptional customer service operations.

01/21/2022: Grand Rapids, MI

Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.

01/27/2022: Pittsburgh, PA

The service manager must also be able to work under stress besides handle stress.

12/20/2021: Pittsburgh, PA

Step 3: View the best colleges and universities for Service Manager.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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