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The Best Players Need the Best People.
*Minimum 3 years experience managing and supporting full range of IT & A/V hardware and software (including end-user devices and network infrastructure).
*A/V certifications preferred.
*Minimum 3 years experience with live event setup and production.
*Crestron programming experience and certification preferred.
*Technical experience with Poly, Crestron, VITEC, Dante, Pexip, Microsoft Surface Hubs and Microsoft Teams preferred.
*Familiarity with Windows 10 and Mac OS administration & troubleshooting.
*Knowledge of TCP/IP network principles and ability to troubleshoot networking problems.
*Experience with ticket management applications and Help Desk ticketing metrics and process concepts.
*Strong verbal and written communication skills to interact with customers, team members, management, and support personnel/vendors.
*Ability to work independently and as part of a team.
*Strong organizational skills, proactive, and accountable with the ability to multi-task and pay close attention to detail.
*Ability to maintain a steady work pace with a high level of accuracy while effectively managing multiple priorities and meeting deadlines.
*Possess critical thinking and analytical problem-solving skills to evaluate and rationalize issues and requests as they arise.
*Ability to establish priorities, work independently, and proceed with objectives without supervision.
*Ability to communicate effectively and accurately, including clear and concise written problem descriptions and updates throughout the problem resolution process.
*Focus on maintaining and providing consistent customer-focused service that exceeds customer expectations in all areas.
Full Time
$69k-85k (estimate)
06/01/2024
06/14/2024