Position Description Summary:

The Brands Associate is responsible for delivering sales and excellent customer service in designated stores. This position performs tasks on the sales floor or in a support environment. The Brands Associate takes pride in the Brand, is passionate about product and delivering a positive shopping experience in a service focused, well-maintained and friendly environment.

DUTIES AND RESPONSIBILITIES:

• Put the customer first at all times
• Provide memorable, highly personalized customer service through needs analyses and product recommendations.
• Offer customers promotional products and services
• Be able to resolve customer service issues and escalate as required
• Create and maintain good working relationships with fellow associates
• Maintain store appearance with respect to visual merchandising, housekeeping and maintenance standards
• Efficiently and accurately conduct customer transactions on our POS
• Efficiently and accurately conduct receiving, cycle counts, product returns and transfer transactions, etc. on our handheld
• Efficiently and accurately complete any required process controls (paperwork, etc.)
• Follow company policies and procedures and maintain a safe working environment
• Process all point of sale transactions in a friendly, quick, and efficient manner while complying with the company’s Cash Handling and Loss Prevention Standard Operating Procedures
• Successfully show consistent performance on quarterly selling observations

POSITION QUALIFICATIONS:

• Passion for and knowledge of the Brand and product category
• Demonstrated selling experience in a service oriented retail setting. Preference towards the store’s products
• Demonstrated ability to assess customer needs, upsell and make recommendations, preferably with prior knowledge of the product lines.
• Demonstrated ability to promote product, influence customers and work with a team in a fast service environment
• Significant interpersonal and relationship, demonstrated ability to stay up to date with industry products and services.
• Ability to work various shifts in a 7/365 team orientated environment
• Excellent customer service skills and an ability to communicate effectively using the English language
• Strong sense of personal pride
• Self-starter able to prioritize and handle various tasks simultaneously
• Capable of working in a team environment and committed to driving sales results
• Ability to adapt to changing priorities and unexpected situations
• Ability and willingness to accept and provide feedback
• Proficiency required in reading, writing, and mathematics
• Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
• Computer work, heavy lifting (40 lbs.), long standing periods, climbing lifting, bending, nights or weekend work, based in a store or group of stores; early morning, evening and weekend work and holidays