Overview

ESSENTIAL DUTIES AND RESPONSIBILITIES, not necessarily in order of priority, include the following.

Assigned job tasks / duties are not limited to the essential functions.

1. Provides excellent service to all internal and external customers and business partners.

2. Oversees and covers all facets of tournament coordination at the Mountain Course upon receipt of signed contract.

This includes all follow-up phone contacts, meetings, up-selling, pairings and scoring. Provides daily written

communications to involved departments with specifics for each group and unique event. Maintains and documents

contact with each group regarding any changes up to the date of the tournament or event.

3. Updates tee sheets; manages and tracks tee-time allocations at the Mountain Golf Courses by inputting data in the

point-of-sale (POS) system; allocating tee-times among local golf clubs, passholders, residents, non-residents, charities

and outside groups in accordance with the District’s allocation policy as established by Board policy.

4. Checks-in golfers, club members and tournament groups when required; calls golfers to the No. 1 and 10 tees.

5. Operates complex POS registers to process pro shop sales; accepts cash or credit card payments; makes change as

needed and implements special discount programs as directed.

6. Records special account charges as appropriate to resident book accounts, club member accounts, local lodging

suppliers, etc. Maintaining a variety of report data including clubs, complimentary play, employee play, standby play, etc.

7. Develops, updates and distributes an event calendar on the POS system to ensure all departments are informed on all

up-coming events.

8. Ensures all tee prizes and orders are communicated to the District Merchandiser in advance and proper paper work,

logos and follow-up is completed in a timely manner.

Personally greets or ensures each group is greeted upon arrival and that all tournament services are rendered and customer

needs are met. Is visible for all Mountain Niner events to announce & score if required.

9. Reviews and approves tournament rings including changes in player count, billing and finalization of a product

purchased by a group.

10. Follows-up with each group with either a written thank-you or phone call. Surveys groups for satisfaction levels and

opportunities for improvement and future re-bookings.

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related to each tournament or event.

12. Responds to and resolves customer inquiries and complaints; interfaces with customers to promote customer service

and satisfaction.

13. Work directly with the 1st Assistant & Sr. Head Golf Professional to plan and organize the season’s events.

14. Reach out to groups that are booked for the upcoming season for an introduction and brief summary of what

information you need from the groups in order to run a successful event. Documents each group with a Group File’ for

future reference.

15. Inputs and / or monitors employee time & pay records using an automated system. Ensures records are accurate each

pay period.

16. Follows all safety rules and guidelines; ensuring staff is trained to follow procedures.

SUPERVISORY RESPONSIBILITIES

Manages subordinate supervisors and lead employees who supervise staff in Pro Shop Operations, Starters, Rangers and

Outside Services when Manager on Duty. Carries out supervisory responsibilities in accordance with the organization's

policies and applicable laws. Responsibilities include planning, assigning, and directing work; appraising performance;

rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be qualified to perform each essential duty satisfactorily. The

requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations

may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and / or EXPERIENCE

High school diploma or general education degree (GED) and four years experience in a customer service environment

including one year of experience coordinating and scheduling special events or programs and a working knowledge of the

game of golf and golf course operations; or equivalent combination of education and experience. Experience as a PGA

Professional or as a PGM Intern in golf operations preferred.

COMPREHENSION / COMMUNICATION SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and

financial reports. Ability to write reports, business correspondence and procedure manuals. Ability to respond to inquiries

or complaints from customers. Ability to effectively present information to employees, management, customers, suppliers,

public groups and the Board of Trustees. The duties and responsibilities of this position necessitate the use of a cellular

phone for District business reasons.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and

decimals. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, rate, ratio and

percentages. Ability to handle and balance currency in the POS including balancing of deposits, banks and registers.

REASONING ABILITY

Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to solve practical problems and

deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a

variety of instructions furnished in written, oral, diagram or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver’s License. To qualify as a PGA Assistant, must be enrolled with Professional Golf Association (PGA) of

America and successfully complete the PGA playing ability test. Successful completion State of Nevada / Federal

background check through fingerprinting because position has unsupervised access to children, the elderly or individuals

with disabilities and / or has access to their records. Pursuant to National Child Protection Act (NCPA) of 1993 as amended

by the Volunteers for Children Act (VCA). It is the employee’s responsibility to maintain all required certifications and

licenses and to report any changes to the supervisor.

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OTHER SKILLS OR ABILITIES

Excellent organizational, communication and guest service skills; ability to complete work with a high degree of accuracy

and attention to detail; ability to multi-task; very good computer skills for word processing, spreadsheet, point of sale and

email applications; ability to prioritize work and meet deadlines; ability to function effectively in a highly political

environment; ability to maintain composure when dealing with irate customers; ability to handle cash accurately, honestly

and safely; ability to up-sell and work effectively with a variety of departments; and ability to work a schedule which

includes weekends and holidays.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform

the essential functions of this job. In compliance with applicable disability laws, reasonable accommodations may be

provided for qualified individuals with a disability who require and request such accommodations. Applicants and

incumbents are encouraged to discuss potential accommodations with the employer.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or

feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk and climb or balance. The

employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and / or move

up to 10 pounds, frequently lift and / or move up to 25 pounds, and occasionally lift and / or move up to 50 pounds. Specific

vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception,

and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing

the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to

perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee

is occasionally exposed to moving mechanical parts, high, precarious places; fumes or airborne particles, and risk of

radiation from the sun. The noise level in the work environment is usually moderate.

Last updated : 2024-04-23