10 Customer Operations Manager Jobs in Forest, IL

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Customer Operations Manager

Pfizer

Forest, IL | Full Time

$100k-130k (estimate)

2 Months Ago

Customer Operations Manager

Inclusively

Forest, IL | Full Time

$82k-106k (estimate)

5 Months Ago

Operations Manager

PAPA JOHNS

Forest, IL | Part Time

$80k-99k (estimate)

5 Months Ago

Manager, Security Operations Center

Grainger

Forest, IL | Full Time

$115k-149k (estimate)

1 Day Ago

OPERATIONS ASSISTANT MANAGER

Dollar Tree

Forest, IL | Full Time

$97k-130k (estimate)

4 Months Ago

Supervisor, Operations Maintenance

1-800-Flowers Family of Brands

Forest, IL | Full Time

$85k-111k (estimate)

1 Month Ago

Operations Specialist - S

H&R Block

Forest, IL | Full Time

$51k-63k (estimate)

6 Months Ago

Simulation Operations Technician-Full-Time Days

Lake Forest Hospital

Forest, IL | Full Time

$50k-65k (estimate)

2 Weeks Ago

Simulation Operations Technician-Full-Time Days

Northwestern Memorial HealthCare

Forest, IL | Full Time

$52k-67k (estimate)

2 Weeks Ago

Security Officer - Security Operations Center Analyst

Allied Universal

Forest, IL | Full Time

$96k-118k (estimate)

1 Month Ago

Customer Operations Manager

Pfizer Forest, IL

$100k-130k (estimate)

Full Time | Pharmaceutical 2 Months Ago

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Pfizer is Hiring a Customer Operations Manager Near Forest, IL

The Customer Operations Manager is a member of the U.S. Customer Operations Team supporting multiple business units within Pfizer. The Team is responsible for maintaining appropriate levels of inventory held by Pfizer’s customers to ensure patient access and for managing the implementation and quarterly execution of numerous Distribution Service Agreement (DSA) contracts. The Team manages the EDI 852 and EDI 867 data sets to support those responsibilities. The position requires extensive use of data warehouse applications, Tableau, and relational databases. The Manager will work directly with external customers, software vendors, consultants, Customer Service, Account Management, Finance, Supply Chain, and Information Technology colleagues. Position requires independent action and decision making to achieve business objectives and compliance with internal controls.

JOB RESPONSIBILITIES

Reporting and analysis
- Provide subject matter expertise on EDI 852 and EDI 867 data.
- Work closely with customers’ and Pfizer’s EDI departments to develop and validate initial EDI 852 and EDI 867 data mapping requirements for new customers.
- Monitor, identify and resolve EDI 852 and 867 data integrity issues.
- Actively maintain EDI 867 end-customer master data.
- Perform ongoing master data maintenance activities required for effective order management, DSA contract execution, and reporting accuracy.
- Create ad-hoc reports, standardized reports, and system interfaces as needed to support business requirements.

Distribution Service Agreement contracts
- Execute the quarterly process to ensure timely and accurate creation of numerous complex contract metrics workbooks within a tight contractual time limit.
- Review new contracts and configure internal system to execute required metrics.
- Calculate credits/debits and explain variances for approval by senior management.
- Work with external customers and internal stakeholders to ensure optimal contract performance is achieved.

Systems and business processes
- Ensure alignment of programming prioritization across multiple systems and stakeholders.
- Collaborate closely with Information Technology colleagues to translate business requirements into technical specifications.
- Oversee validation testing and approve programming changes.
- Identify and implement business process improvements.

Forecasting
- Prepare quarterly accruals for DSA credits/debits.
- Provide quarterly revenue projections to Finance as required.

Must-Have

Bachelor's Degree and 5 years of experience.
Knowledge of EDI 852 and EDI 867 data.
Strong data analysis skills.

Nice-to-Have

Experience with SQL, Snowflake, DBeaver, Tableau, SAP.
Knowledge of vendor managed inventory (VMI) principles.
Knowledge of pharmaceutical distribution models.
Project management experience.

OTHER JOB DETAILS

Position is hybrid and will requiere the person to work from 2 to 3 days a week at the site.
Position is open for the Collegeville, PA and New York locations.

The annual base salary for this position ranges from $99,900.00 to $166,500.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 15.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.

Logistics & Supply Chain Mgmt #LI-PFE

Job Summary

JOB TYPE

Full Time

INDUSTRY

Pharmaceutical

SALARY

$100k-130k (estimate)

POST DATE

03/24/2024

EXPIRATION DATE

06/29/2024

WEBSITE

pfizer.com

HEADQUARTERS

NEW YORK, NY

SIZE

>50,000

FOUNDED

1848

CEO

ALBERT BOURLA

REVENUE

$10B - $50B

INDUSTRY

Pharmaceutical

Related Companies

About Pfizer

Breakthroughs That Change Patients' Lives: Pfizer is a leading research-based biopharmaceutical company. We apply science and our global resources to deliver innovative therapies that extend and significantly improve lives. Every day, Pfizer colleagues work across developed and emerging markets to advance wellness, prevention, treatments and cures that challenge the most feared diseases of our time.To learn more, visit www.pfizer.com. For additional information on our guidelines, please visit http://www.pfizer.com/community-guidelines Beware of scams from individuals, organizations and Interne...t sites claiming to represent Pfizer in recruitment activities. A formal Pfizer recruitment process is required for all authorized positions posted by Pfizer prior to issuing an offer of employment. This Pfizer process includes an interview and never requires payment or fees from job applicants. If you receive a suspicious email message or phone call about recruiting on behalf of Pfizer, do not provide any personal information or pay any fees. Interested candidates should apply to current openings through this Pfizer website. Pfizer accepts no responsibility for any costs or charges incurred as a result of fraudulent activity. More
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