Print Production Associate

The primary resource for advice on all document production needs of the Client (handouts, marketing collateral, badges, signage, event materials, outsourced materials) for both in-house printing and offset printing. Print Production Associate is the main focal point between the client and the in-house production team. Project manage all aspects of customer orders and ensure tasks are completed as scheduled. Aid customers with online web submission tools.

Print Production Associate Essential Job Functions:

• The primary point of contact for clients through phone, email, and face to face communication
• Must be able to work well with an in-house team and communicate customer changes as they happen and follow process to update ticket and database information
• Process incoming orders, gather customer requirements, provide solutions and advice on better suited print options, and up-sale services
• Provide project management on large print orders that may have multiple pieces coming from different vendors.
• Work with client and vendors to find the best pricing options
• Require the ability to deliver to deadlines effectively
• Demonstrate ability to manage multiple tasks in fast-paced environment. Ability to demonstrate creativity & strong negotiation skills. Ability to demonstrate organizational skills
• Will set up jobs using multiple graphic tools such as Xerox Workflow Scan and Adobe
• Will run large production equipment such as the Xerox Color Press 1000
• Assist in finishing customer jobs by applying different types of binding, hole punching, and lamination
• Will run large format equipment to make posters
• Willing to train and operate Roland & Hewlett Packard wide format printers.
• Trim and Mount Posters
• Prepare shipping labels and packages for shipping

Print Production Associate Qualifications/Skills:

· Excellent organization, communication (verbal & written), interpersonal skills.

· Must have strong computer skills, especially with Microsoft Office

· Ability to prioritize multiple priorities

· Ability to interact with internal team and Client

· Problem resolution and negotiation skills to ensure customer order requirements are met

· Perform duties with minimum supervision

· Previous Print Experience and Graphic Design Experience are preferred.

· Ability to lift up to 50lbs.

· Occasional driving may be required

· Flexibility in work hours and workdays Shift Hours (3 pm - 11 pm) M-F

· Must own a vehicle that can be used for travel between client locations with small deliveries.

· Must be a U.S. Citizen for the client’s badging process (an original or certified copy of your birth certificate or unexpired U.S. passport will be required upon picking up the badge)

· Must have an active driver’s license

· Must be able to pass a client background check, drug screening and be fully vaccinated for Covid 19

Print Production Associate Education & Experience:

· High School diploma or equivalent is required

· Previous or current Customer Service Experience

· Print Background and Graphic Design Experience desired

Job Types: Full-time, Contract

Pay: $18.00 - $21.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person