Required: Bilingual - fluent in English & Spanish

About us

Our work environment includes:

• Growth opportunities
• On-the-job training

We are seeking a Patient Accounts Representative to be responsible for performing data entry and account analysis. The ideal candidate will have superior organizational skills and a passion for attention to detail and provide great customer service to all patients. A minimum of one year of customer service and clerical experience is required and the right candidate will enjoy working at a growing healthcare organization.

Schedules available:

• Monday-Friday 8:00am-4:30pm
• Wednesday-Sunday 8:00am-4:30pm

Responsibilities include, but are not limited to:

• Interviews patients or family members in person or by telephone within HIPAA guidelines and determines eligibility based on guidelines supplied by the client site and uncompensated trust fund regulations.
• Maintain complete records of all patients applying for low income or financial assistance to include application, proof of income, acceptance/denial letter, and any/other applicable documentation.
• Ensure to follow up company’s, departmental and hospital policies and procedures to maintain compliance.
• Maintain daily contact with various hospital departments and other outside entities on self pay referrals.
• Assist patients in completing applications for state/county or government programs.
• Maintains statistical and other data related to financial determinations.
• Follows up with patients or family member after discharge to start the completion application in a timely manner.
• Submits completed applications in a timely manner for approval.
• Create detailed notes in the host or hospital system to reflect all actions performed on a patient’s account (for example: scheduling, payments, etc.).
• Initiate online PE’s (Presumptive Eligibility) for patient’s eligibility for Medicaid/NJ Family Care.
• Completes PA1C- form for patients eligible for Medicaid/NJ Family Care programs.
• Assist in special projects as requested by Management team.
• Ensures that routine and priority tasks are completed within established departmental time frames.
• Attends and actively participates in department meetings, trainings, and cross-training programs.
• Perform other duties as assigned by management team.

Qualifications

• Knowledge of medical terminology and records (preferred)
• Ability to perform account analysis and work with DRG and ICD coding
• Excellent clerical and organizational skills
• Bilingual proficiency in English and Spanish for effective customer service

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Are you authorized to work in the United States?
• Are you available to work the following schedule: Wednesday-Sunday 8:00 am-4:30 pm?
• What salary range do you expect from your next role?

Education:

• High school or equivalent (Required)

Language:

• Spanish and English (fluent written and oral communication) (Required)

Work Location: In person