Position Overview:

The Southborough Veterinary Hospital is currently looking for a client service representative to join our busy team! We are a 3-doctor practice with a committed and compassionate support staff of veterinary technicians, receptionists, and kennel assistants. We are seeking someone with the same dedication and compassion in regard to the care of our animal patients and their loving owners. One year veterinary experience is preferred and client representative skills are required. We require the candidate to have reliable transportation, strong intrapersonal skills and thrive in a team atmosphere.

Duties include, but are not limited to, greeting incoming clients and checking in patients, answering phone calls, scheduling appointments and boarding reservations, maintaining cleanliness of the front lobby, and providing a friendly atmosphere for our clients. At this time, we are seeking a part-time candidate.

The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

Essential Functions:

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications:

• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Knowledge of clerical procedures and ability to organize files and records
• Excellent customer service skills, providing courteous and prompt assistance
• Accurate cash handling and cashiering abilities
• Strong multitasking skills with attention to detail
• Flexibility in scheduling, including weekends and holidays
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds

Schedule:

• 10-hour shift
• Day shift
• Holidays
• Weekend availability