Description

The Customer Service Associate/Resource Center Associate is responsible for supporting customer service, administrative duties, and production activities for our customers. Monday-Friday, 8:00 a.m.-5:00 p.m. No weekends!

Benefits

At Van Ausdall & Farrar, our people are our number one asset. Our employees are the driving force that allows us to be successful now, and in the future. Below is an overview of our comprehensive benefits:

• Generous PTO - 17 days your first year of employment!
• 7 paid holidays 1 personal holiday of your choosing
• Weekly Employee Engagement Activities
• 4 hours of paid volunteer time per month
• Monthly Fitness Reimbursement
• Tip Lead/Business Referral Program
• Medical, Dental & Vision with corresponding Flexible Spending Account (FSA) and Health Savings Account (HSA)

What You Have

• Excellent verbal and written communication skills
• Friendly and approachable demeanor
• Excellent interpersonal and customer service skills
• Excellent time management skills, with a proven ability to prioritize and meet multiple deadlines
• Ability to function well in a high-paced and at times stressful environment for production center
• Dependable and punctual
• Collaborative team player, willing to take on any job to help the team as a whole
• Ability to take direction and work independently
• Strong attention to detail
• Resiliency
• Confidentiality with proprietary information
• Reliable transportation
• Ability to do a lot of walking within a production/manufacturing environment (depending on site)
• Be able to lift approximately 50 pounds

What You'll Do

• Ensure that Resource Center Manager is kept up to date on site activities – particularly those activities that may have an impact on the overall client relationship/expectations
• Organize his/her own work and resources systematically with a sense of objectives, practicing time management and the ability to prioritize so that efforts produce desired business results
• Ability to serve all metropolitan sites based on home-base site
• Being proactive in seeking out opportunities to be helpful during idle time
• Providing outstanding customer service in all encounters
• Put in initial service tickets on equipment
• Phone queue management
• Follow dress code, attendance, and customer experience policies
• Become fully cross-trained in all site processes across the organization

Production Center:

• Operate high volume production equipment
• Create and assemble booklets, manuals, stapled packets, marketing materials, and other print materials
• Bulk mail runs (site dependent)
• Conduct onsite & off-site mail runs (pick-up and delivery), which includes operating VAF company vehicles & customer vehicles (site dependent)
• Triage issues with virtual meeting equipment
• Refresh of meeting rooms
• Mail- sometimes receiving pallets- different types of mail centers. Triage issues with virtual meeting equipment (Cummins). Refresh the meeting rooms.
• Trouble shoot print and copy equipment, escalating to a technician when needed

White Glove Service:

• Conducting mail runs
• Being proactive in seeking out opportunities to be helpful and provide great customer service
• Provide administrative services as outlined in the Customer Scope of Work, including (but not limited to):

a. Front Desk support

b. Answering phones and managing email

c. Greeting guests & customers

d. Handling scanning projects

e. Mail Services, including processing, pick-up and delivery

f. Using production equipment to create booklets, documents, and other services as requested

What You'll Bring to the Role

• A high school diploma or equivalent
• 1-3 years’ work experience in a customer facing role
• Prior experience working in an administrative capacity, highly desired
• Reliable transportation
• A valid Indiana state driver’s license
• Motor vehicle report (MVR) with clean driving history

About VAF

Van Ausdall & Farrar is Indiana's leader in business office technology services since 1914. We provide Cloud Solutions, Cybersecurity, IT Managed Services, Copy & Print Solutions, Internet/ISP Services, Phones, Video Surveillance, Document Conversion, and much more. We are a privately-owned, Indianapolis based business whose mission is to provide value-driven technology solutions to meet the individual needs of our customers, while providing world-class customer service & making a positive impact on our community.

At Van Ausdall & Farrar Inc, we are committed to fostering an inclusive and welcoming environment. We are an equal opportunity employer (EOE) and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We encourage individuals of all backgrounds to apply, and we actively seek to promote a workplace where everyone feels valued, respected, and empowered to contribute their best. Please contact us at careers@vanausdall.com to request reasonable accommodation to participate in the job application or interview process.