Your role

will be at the heart of our pet care centres, and you will ensure our customers have a great experience that sets us apart and drives customer loyalty for our great brands.

Our Store Colleagues are critical to the success of our business. They are responsible for exceeding our customer's expectations daily, ensuring the highest standard of pet care, brilliant operational standards, and building strong relationships with our customers and colleagues.

Who are we looking for?

• People who are passionate about delivering great service.
• Flexible. Due to the nature of working within a busy retail environment, we need you to have the ability to work a flexible shift pattern across 7 days a week.

You will receive a minimum contract of 20 hours, but you will often be required to work more hours to cover busy periods, absences, and holidays.

• Ideally has experience of working within a customer-facing environment.
• Preferably you will have worked in target driven environment, but if not happy to work in one.
• Ready to take on 6 months of industry-leading training covering all the key aspects of the role, handling, and caring for Pets, Customer Service and Health and Safety.

Our culture is friendly and inclusive. Each one of our teams is unique because we welcome everyone, and everyone can be themselves.

If you share our belief that together 'we're better with pets', we'd like to hear from you, whatever your background or circumstances.

Your Benefits

We reward and recognise our store colleagues in ways that matter to them. Our benefits reflect our support of your mental, emotional, and financial wellbeing, both now and in the future.

• A discretional annual bonus scheme available to all hourly paid store colleagues.
• Paid Holidays : all colleagues will receive at least 28* days paid annual leave, which will rise to 33* days after 2 years.
• Gifts to and events to celebrate service anniversaries between 5 - 30 years.
• Extra days off for times that matter e.g., Birthday!
• 20% Colleague discount for all Pets at Home Group brands within our Pets at Home stores, Pets Grooming, Vets for Pets and online.

30% discount on own brand products.

• Access to a benefits platform with lots of discounts on other retailers.
• A free and confidential Employee Assistance Programme (EAP).
• Life Assurance for all colleagues.

Please note that we reserve the right to close a vacancy before the closing date due to the large volume of applications that we may receive.

It’s important that our team can manage application levels whilst offering a positive candidate experience.

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms.

Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

Last updated : 2024-03-01