Overview

This position is responsible for routing and scheduling lubricant deliveries from designated PetroChoice facilities. Development and implementation of delivery policies and procedures are the cornerstone of this position.

Dispatcher is primarily responsible for monitoring delivery intervals and making appropriate adjustments thereto. In addition, this position serves as a quality control checkpoint with respect to the Inventory, Customer Service and Sales teams’ accurate performance and adherence to policies and procedures.

This position interfaces with Customer Service and Inside Sales with respect to route changes and scheduled deliveries in order to facilitate telemarketing to scheduled accounts or delivery areas.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. The Company reserves the right to add to, delete, change or modify the essential duties and responsibilities at any time.

All work is to be completed with minimum supervision and in accordance with Company standards. Other duties may be assigned.

• Prepares a daily delivery schedule utilizing the electronic routing system and ensures efficient deliveries by applying knowledge of customer schedules, peak delivery times and alternate routes.
• Works with Operations / Branch Operations Managers / Customer Service and determines daily driver staffing needs to ensure timely deliveries;

utilizes route optimization to ensure excellent customer service.

• Applies knowledge of service area(s) to dispatch sufficient coverage and applies knowledge of delivery vehicle operation capacity to ensure delivery schedules are met.
• Applies knowledge of customer deliveries and driver credentials in order to assign the appropriate driver and vehicle.
• Monitors the daily delivery orders and allocates inventory to customers in a manner that best meets company and customer needs.
• Resolves delivery problems that require immediate attention.
• Exercises independent judgment in determining routes to ensure efficient and the most effective delivery routes in delivering product to customers.
• Coordinates and communicates route information and planning to drivers.
• Assigns, directs, and supervises drivers’ daily schedules.
• Coordinates remote tank monitoring and adjustment of delivery intervals.
• Ensures receipt of order check-in and delivery ticket return verification.
• Reviews backorders and recommends inventory stocking level adjustments as necessary to ensure proper product availability for delivery.
• Provides manifests and loading instructions to warehouse personnel as needed.
• Provides Operations / Branch Operations Manager with performance results for drivers, including items such as correctly delivering product and following Dispatcher’s instructions.
• Review and recommend policy and procedure changes.
• Travel to facilities, including overnight travel, as needed.
• Participates in work teams, including ones where contributions are made to the refinement of procedures and company policies.

Competency :

To perform the job successfully, an individual should demonstrate the following competencies :

Responsible for monitoring, maintaining, and managing product movement to our customers in accordance with the policies and procedures of PetroChoice.

Responsible for ensuring service to our customers that is well balanced with productivity and efficiency of our operation.

• Responsible for interpretation and application of company policies, programs and Mission / Vision / Values.
• Excellent problem solving and reasoning skills are critical.

PERFORMANCE MEASUREMENTS :

• Dispatch OTD %
• Open Orders
• Maintaining Stock Level % (Bulk)
• Efficient Delivery % (Bulk)
• Organization / Orderliness
• Accuracy
• Communication
• Courtesy and Professionalism
• Flexibility

Qualifications

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Experience :

High School Diploma / GED Required. Experience in dispatch, logistics, or warehousing preferred but not required.

Language Ability :

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.

Math Ability :

Ability to work with mathematical concepts such as fundamentals of geometry and algebra. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability :

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills :

To perform this job successfully, an individual should be fluent in the use of computers and software such as Microsoft Word, Excel, PowerPoint, Outlook and other report writing and project planning software.

Experience working in an ERP environment is desirable. Experience with Roadnet is preferred.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate to noisy.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must be able to lift and / or move up to 40 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.

The employee is mostly required to sit; occasionally required to stand or walk.

EOE.

Last updated : 2024-03-23