SCHEDULE/SHIFT

MONDAY – FRIDAY – 7:30 AM TO 4:00 PM (Subject to Change)

SUMMARY OF POSITION

Generates revenue through accurate and efficient processing of customer orders and ongoing efforts to satisfy customers.

KEY ACCOUNTABILITIES

Maintains a high-level of customer satisfaction and repeat business for retail & foodservice accounts. May involve, but not limited to:

• Develop relationships with customer contacts to ensure high level of customer satisfaction and efficient, accurate order processing
• Perform outbound & answer inbound calls and emails regarding orders, add-ons, changes and/or confirmations
• Answers questions regarding code numbers, credits, inventory changes, etc.
• Support the overall National Sales department, as needed and is available for back-up support
• Support the corresponding outside sales representatives as needed
• Maintains knowledge of our product lines and special programs
• Position involves additional responsibilities beyond those listed and will be covered thoroughly in a Task Sheet/Job Description

ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES

• Strong ability to communicate in written and verbal medium with a diverse range of vendors, customers and staff. Involves a high level of clarification, persuasion and assertiveness with customer situations. 
• Mathematical ability to perform basic math functions, verify numbers in computer system, and basic understanding of product specifications (piece, case, etc.). 
• Accurate and efficient data entry skills into a computer-based inventory system. Often involves repetitive use of hands, fingers, and wrists to enter, move and perform office tasks.
• Ability to utilize computers and software (Navision; MS Word & Outlook) and office equipment (fax, copier, calculator, voicemail/phone) to prepare correspondence, look-up info, and send/receive/modify orders. 
• Anticipates problems and demonstrates strong decision-making and problem solving skills to respond quickly. 
• Ability to work independently with a strong level of self-motivation, initiative, and organizational qualities. Works in a fast-paced, deadline driven environment. 

This compensation information is a good faith estimate and provided in accordance with Washington's state law. The hourly rate is estimated to start between $21 to $24. The wage is determined based on the applicant's skills and experience. Other benefits as provided by the Peterson Company.