The Phone Triage Nurse, under general supervision, provides nursing triage services and health advice over the phone. Evaluates, assesses, and documents patients' questions or concerns requiring good clinical judgment, careful listening and empathy, and critical thinking and assessment skills. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

Required Education:
Graduate of an accredited nursing school
Required Technical Skills:
Knowledge of all activities associated with the delivery of quality nursing practices and duties assigned to this role. Skill in nursing practices within the scope of responsibilities assigned to this role. Skill in organization and efficiency. Effective computer and keyboarding skills. Excellent customer service skills. Excellent verbal and written communication skills, interpersonal and problem-solving skills. Ability to manage multiple nursing activities simultaneously with frequent interruptions in a fast-paced environment. Ability to have excellent attention to detail. Ability to work in a team environment. Ability to handle competing priorities.

Preferred Technical Skills:
EMR experience
Required Licensure /Registration /Certification:
Current Texas Licensure as a Licensed Vocational Nurse and current CPR.
Required Experience:
Two years previous experience in a medical office, hospital or case management setting.

Preferred Experience:
Previous experience in working with database systems and telephone triage and scheduling experience.