JOB DESCRIPTION

Create a healthier, brighter future for pets, pet parents and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.

• We love all pets like our own
• We’re the future of the pet industry
• We’re here to improve lives
• We drive outstanding results together
• We’re welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners.

We are 29,000 strong, working together across 1,500 pet care centers, 250 Vetco Total Care hospitals, hundreds of preventive care clinics, eight distribution centers and two support centers.

What you'll do :

• Provide guests with exceptional customer service by being the subject matter expert on all products, nutrition, services, in-store promotions, local community events and other areas of animal care and wellness.
• The Guest Advisor may be a key holder’ and Leader on Duty (LOD) on a limited basis as needed.

Essential Job Functions :

The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation.

• Act as a personal shopper / information center for customers as they enter the store and be 100% focused on customer service.
• Provide quick and courteous service to all PETCO customers and their pets by determining their needs and sharing product knowledge to suggest the appropriate merchandise and services to satisfy them.
• Performs all aspects of point-of-sale service, e.g. cash sales, credit and check sales, returns and exchanges. Performs the daily balance of cash drawer as necessary.
• Completes cash register transactions as well as guest carry-out service consisting of merchandise weighing up to but not exceeding 50 pounds per trip.
• Be knowledgeable about pet-related events / resources and related costs within the community including dog parks, dog or cat shows, pet-friendly hotels, etc.
• Express passion about animal welfare and maintain integrity in the work area.
• Be familiar with all new products and services in order to be able to engage with customers regarding new product and services features and benefits.
• Politely and professionally respond to inquiries regarding products, services and pricing via the telephone.
• Bend, kneel, lift (up to 50 pounds, as necessary) and stand for long periods of time.

Supervisory Responsibility :

None.

Work Environment :

The majority of job duties are conducted indoors, although merchandise stocking and customer carry-outs will require that an associate leave the store briefly.

The large majority of this associate’s time will be spent in direct contact with our customers.

Last updated : 2024-04-08