Store Team Leader

Does your cat wear sunglasses? Does your dog have more sweaters than you? We call that “petcentricity”. If you’re the leader of the pack and enjoy providing products and services that enrich pets’ lives, then come work in our neighborhood!

As Store Team Leader at Pet Supplies Plus, you’re pawsitively passionate about people and their pets. Providing exceptional, neighborly service at every opportunity during your workday, you will

• lead your store team by example – including, but definitely not limited to, being the first one on the floor to play with a neighbor’s new puppy
• analyze your store sales results and develop plans to maximize sales, neighbor engagement and productivity. And then inspire your team to help you attain those goals
• create a fun, positive environment for your team and your neighbors; and a reputation for neighborly, knowledgeable, trustworthy and petcentric service in your neighborhood

…all while engaging with PSP neighbors and smiling in the face of puppy breath. Are you a leader to beat all leaders? No, you are more than that. You are PAWsome!

Whether you shop online or at most big box stores, you rarely get any personal interaction. At Pet Supplies Plus, we are all about being friendly and neighborly to our pet parents and their pets. We run our stores like the generations before us did. We focus on building relationships with people and have created a culture that is incredibly hard to replicate. How?

• We get to know our neighbors and their pets.
• We don't believe in just selling pet supplies, but we believe in creating an experience that is positive and friendly for everyone who shops.
• As a team-member at Pet Supplies Plus, you have the ability to bring happiness and solutions to hundreds of people each week.
• You will become the go-to expert on a variety of pet care needs.
• Our company is independently owned and maintains a transparent operational mindset.
• While many of today's retailers are shutting down stores, we continue to expand, take on new markets, and believe in promoting from within.

We have become "America's Favorite Neighborhood Pet Store" and are looking for individuals who understand people and pets alike and will contribute to our culture of being knowledgeable and petcentric!

Store Team Leader’s key responsibilities include:

• Adhering to operational policies and procedures (animal care, safety, cleanliness and security) that ensure exceptional service is provided to our neighbors
• Achieving strong store audit and neighbor engagement scores which promote our brand
• Using broad business knowledge to affect store results, including sales (including grooming and services, where applicable), loyalty program membership, and neighbor engagement, while operating within budget
• Ensuring weekly work schedules are created to maximize productivity and engagement
• Promoting team member engagement and morale by understanding individual motivation and needs, recognizing and rewarding successful performance, and helping them achieve career goals
• Maintaining a fully staffed team and leading recruiting and onboarding for all levels in the store
• Cultivating a learning culture by providing exceptional onboarding and development opportunities, along with coaching and feedback to team members
• Connecting with community organizations to partner on events and marketing opportunities.

PAWsome Store Team Leaders will have:

• 2 years’ experience leading retail teams
• 2 years' pet retail store experience
• 4-year college degree or equivalent work experience
• Microsoft Office knowledge is a must, as well as good communication skills.
• Ability to operate all equipment – including a forklift – to run the store is important, as well as being able to climb ladders, bend, kneel, and lift up to 50 pounds (that cat litter can be heavy!)
• Candidates must be able to work flexible schedules, have reliable transportation, must pass a drug and background screening, and be 18 years of age or older.

For immediate consideration, please apply and submit your resume.

Work Remotely

• No

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Weekly day range:

• Monday to Friday
• Weekends as needed

Education:

• Associate (Preferred)

Experience:

• Retail management: 2 years (Preferred)
• Pet Store: 1 year (Preferred)

Ability to Relocate:

• Rochester, NY 14626: Relocate before starting work (Required)

Work Location: In person